Medical Assistant Pharmacy Technician
Resume:
SHANNON ASHLEY
*** ******* ****** *******, ** ***11
***************@*****.***
OBJECTIVE STATEMENT
To obtain a position where education and experience goes along with passion for helping others can be utilized in a team-based environment to further develop more skills and abilities.
EDUCATION
Bachelor of Science in Health Care Administration January 2022 Purdue University Global
GPA 3.5
Chancellor's List - January 2021 Term
Dean's List Honors - March 2021 Term
Relevant Coursework
Strategic Planning and Organizational Development for HealthCare
Information Technology and Systems for HealthCare
Organization and Management for HealthCare
Operational Analysis and Quality Improvement
Leadership and Ethics in HealthCare
Communicating Professionalism
Medical Assistant Certificate February 2017
Kaplan University
Dean's List Honors - November 2016 Term
Relevant Coursework
Medical Coding and Insurance
Medical Office Management
Pharmacology
Professionalism in Health Care
Medical Terminology
Medical Law and Bioethics
PROFESSIONAL EXPERIENCE
Walmart Specialty Pharmacy - Orlando, FL
Certified Pharmacy Technician April 2019 - Present
Answering calls from members and patient representatives in support of member prior authorizations in a team of 20 people
Gather information on matters relating to processing of prior authorizations for last 3 years; assisting pharmacist with prior authorization requests
coordinating with Healthcare team of 5 to deliver prior authorization requests in automated prior authorization system: guided a team of 4 on how to get prior authorization approved faster, garnering participation from 2+ managers
Compare prescription claims data against requested parameters and summarize/present results or recommendations for over a 1,000 patients Walmart Specialty Pharmacy - Orlando, FL
Patient Care Coordinator May 2018 - April 2019
Delivered phone and on-line support for patients, prescribers, insurance companies and retail pharmacies, ensuring a specialty pharmacy patient gets medicine to patient 1 day out
Evaluated outbound calls made to patients to set up shipment did for 2 years
Gathered information from patient to get over to correct department to fix issues; 5 other departments
Lincare - Orlando, Fl
Customer Service Representative January 2018 - May 2018
Organized patients, referral sources and administrative department inquires. Handling patients, referral sources and administrative department inquires with a team of 50
Entered patient information into a customer information system of 2
Served as a backup for a team of 20 when other employees are out due to absent staff members
Developed knowledge of customer needs and trends to improve customer satisfaction and loyalty to patients across 50 states Urban Health - Orlando, FL
Part Time Medical Assistant January 2017 - May 2018
Verified patient information by interviewing patient, recording medical history, confirming purpose of visit in 1 database
Performed preliminary physical tests; take blood pressure, weight and temperature; report patient history summary on paper chart and 2 of companies systems
Secured patient information and sustain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential in 2 different systems COMPUTER SKILLS
Experience with Microsoft Office Suite (Word, Powerpoint, and Excel), Computer Aided Design
Competent in Outlook, Access, and Internet Explorer
Processed captured images using image powerpoint and desktop images CERTIFICATIONS
CPR/AED certification for Professional HealthCare Providers from the American Red Cross BLS, 2021
Registered through the State of Florida as a Registered Pharmacy Technician 2022
Certified Pharmacy Technician (National Healthcare Association (NHA)) 2023
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