SHANNON ASHLEY

*** ******* ****** *******, ** ***11

adq1l6@r.postjobfree.com

321-***-****

OBJECTIVE STATEMENT

To obtain a position where education and experience goes along with passion for helping others can be utilized in a team-based environment to further develop more skills and abilities.

EDUCATION

Bachelor of Science in Health Care Administration January 2022 Purdue University Global

GPA 3.5

Chancellor's List - January 2021 Term

Dean's List Honors - March 2021 Term

Relevant Coursework

Strategic Planning and Organizational Development for HealthCare

Information Technology and Systems for HealthCare

Organization and Management for HealthCare

Operational Analysis and Quality Improvement

Leadership and Ethics in HealthCare

Communicating Professionalism

Medical Assistant Certificate February 2017

Kaplan University

Dean's List Honors - November 2016 Term

Relevant Coursework

Medical Coding and Insurance

Medical Office Management

Pharmacology

Professionalism in Health Care

Medical Terminology

Medical Law and Bioethics

PROFESSIONAL EXPERIENCE

Walmart Specialty Pharmacy - Orlando, FL

Certified Pharmacy Technician April 2019 - Present

Answering calls from members and patient representatives in support of member prior authorizations in a team of 20 people

Gather information on matters relating to processing of prior authorizations for last 3 years; assisting pharmacist with prior authorization requests

coordinating with Healthcare team of 5 to deliver prior authorization requests in automated prior authorization system: guided a team of 4 on how to get prior authorization approved faster, garnering participation from 2+ managers

Compare prescription claims data against requested parameters and summarize/present results or recommendations for over a 1,000 patients Walmart Specialty Pharmacy - Orlando, FL

Patient Care Coordinator May 2018 - April 2019

Delivered phone and on-line support for patients, prescribers, insurance companies and retail pharmacies, ensuring a specialty pharmacy patient gets medicine to patient 1 day out

Evaluated outbound calls made to patients to set up shipment did for 2 years

Gathered information from patient to get over to correct department to fix issues; 5 other departments

Lincare - Orlando, Fl

Customer Service Representative January 2018 - May 2018

Organized patients, referral sources and administrative department inquires. Handling patients, referral sources and administrative department inquires with a team of 50

Entered patient information into a customer information system of 2

Served as a backup for a team of 20 when other employees are out due to absent staff members

Developed knowledge of customer needs and trends to improve customer satisfaction and loyalty to patients across 50 states Urban Health - Orlando, FL

Part Time Medical Assistant January 2017 - May 2018

Verified patient information by interviewing patient, recording medical history, confirming purpose of visit in 1 database

Performed preliminary physical tests; take blood pressure, weight and temperature; report patient history summary on paper chart and 2 of companies systems

Secured patient information and sustain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential in 2 different systems COMPUTER SKILLS

Experience with Microsoft Office Suite (Word, Powerpoint, and Excel), Computer Aided Design

Competent in Outlook, Access, and Internet Explorer

Processed captured images using image powerpoint and desktop images CERTIFICATIONS

CPR/AED certification for Professional HealthCare Providers from the American Red Cross BLS, 2021

Registered through the State of Florida as a Registered Pharmacy Technician 2022

Certified Pharmacy Technician (National Healthcare Association (NHA)) 2023

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