Customer Service Account Specialist
Resume:
Michele Bennett
Carrollton, TX
adq1gv@r.postjobfree.com
Accomplished Senior Sales Manager with BS Degree in Business. Over 20 years of experience in sales, management of personnel, recruiting and marketing. Extensive experience with direct customer contact and management with respect to large enterprise accounts. Proven team leader with a track record for managing a sales team to exceed all assigned sales quotas, goals and objectives globally. Excellent customer service by resolving daily issues and requests including: Escalation issues, on-time delivery, quality compliance, production scheduling, and product research and innovation management. Strong coordination of the activity of the sale of product to customers from order to cash. Strong analytical, decision making and problem-solving skills. Works independently without supervision, but also works well with the team. Excellent verbal and written communication skills, strong PC and MAC skills with an emphasis on Outlook, Word, Excel, Power Point and SAP Order Entry, Editing, Validation, Oracle NetSuite, and Monitoring. Manufacturing Environment: Pricing, quoting and estimates.
Senior Sales Manager Cosmax NBT USA – Garland, TX 2019 - Present
Grew annual sales from $15 million to over $60 million in two years.
Managed nutrition brands from start-ups to billion dollar brands with international coverage
● Develops and maintains customer relationships by using a combination of cold calling, new business development, account growth, and referrals.
● Makes outbound lead development calls; qualify leads, follow-up with potential and existing customers, develops presentations with the marketing team, to qualify leads and sell products and services.
● Generates and develops new business to meet specified production goals.
● Overcomes technical and business objections of prospective customers.
● Provides product demos to qualified customers on request, emphasize product and service features, quote prices and credit terms, and prepare sales orders.
● Manages expectations of all customers; estimates date of delivery to the customer, based on production and delivery schedules.
● Understands and communicates information regarding company products, services, and policies and procedures to new and existing customers.
● Directs communication with CEO, CFO and VP’s on a daily basis concerning updates, strategies and future revenue planning.
● Responsible for working closely with the planning department as well as purchasing, R and I and production teams.
Senior Customer Account Specialist Saputo Dairy Foods USA - Dallas, TX 2011 to 2019
● Works Closely with all other departments to resolve daily and escalated customer service issues ● Provides excellent customer service to all customers
● Ensures consistent application and adherence of department policies and procedures ● Monitors and reports team/customer Key Performance Indicators
● Provides Customer Service Level Reporting including analysis of customer ordering guidelines ● Supports sales of specific sales territory
● New product and new customer implementations
● Investigates problems related to inventory availability and work with product supply chain to resolve
● Performs effectively in a team environment by using skills to assist in special projects and initiatives
● Identifies pricing and promotion discrepancies at time of order entry and contacts parties to ensure invoice integrity is maintained
● Maintains communication links between customers, field sales, service providers and other personnel regarding lead time, order quantities, pricing resolutions, service issues, shipping schedules etc.
● Interacts with plant, production, warehousing and transportation on all issues related to customer order management
● SAP and Oracle Netsuite User
Supply Chain Management Coordinator FDK America - Richardson, TX 2010 to 2011
● Designing and generating weekly and monthly statistical forecast reports
● Relating and measuring the impact of forecast accuracy
● Conduct current and future forecasting analysis, insuring forecasting processes and methods are followed.
● Assemble and analyze all data pertinent to creating the sales forecast (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS and inventory levels). ● Establish and utilize best methods (statistical models and software tools) in creating forecasts and respective inventory targets.
● Make recommended adjustments to forecast and inventory targets based on changes in demand and market trends.
● Manage inventory targets (including safety stock levels) that are approved by management. ● Prepare, report, and communicate forecast and inventory measurements to management (forecast accuracy, inventory plan vs. targets).
● Oracle Netsuite User
Manager Inside Sales Account Support TALLYGENICOM - Chantilly, VA 1994 to 2006
● Directing the activities of Account Support Representatives to achieve Sales objectives for a particular business segment.
● Conducting sales meetings to inform the sales force of new developments in products and policies. Conducting sales training sessions for sales trainees and beginners.
● Coordinate the activities of Account Support Representatives to prevent duplication of sales efforts.
● Assists in the preparation of Long Range Goals, sales quotas and budgets.
● Maintains contacts with major accounts and may sell to these accounts.
● Suggests changes and improvements in pricing and policy.
● Prepares sales forecasts by business segments with regular and special sales reports reflecting activities and results.
● AS400 User
Education: Bachelor of Science in Business Administration - STRAYER UNIVERSITY - Manassas, VA Associate in Business Administration - Travel and Tourism ERIE BUSINESS COLLEGE - Erie, PA
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