Customer Service Technology Quality

CHARLES W. KLINE, R.PH.

**********@***.*** Andover, MN

linkedin.com/in/charles-kline-495b864/ 763-***-****

STAFF PHARMACIST

Experienced Licensed Pharmacist Preceptor with demonstrated experience providing patient care and student education in the healthcare and clinical education industries. Provides client and student advocacy while maintaining compliance and risk management for all stakeholders. Adept at establishing and disseminating priorities while maintaining the flexibility required for adjusting to changing demands. Core competencies include:

Customer Service Healthcare Leadership Business Process Improvement Healthcare Information Technology Quality Assurance Patient Counseling Compounding HIPPA Dosage Calculations Patient Education

PROFESSIONAL EXPERIENCE

OMNICARE OF MINNESOTA 2007 – 2022

Staff Pharmacist

Managed order entry, order verification, professional consultation, customer service, and billing. Handled legend/control/narcotic orders with respect to special circumstances of long-term and hospice care.

•Researched and documented state and federal regulations pertaining to the practice of pharmacy.

ADDITIONAL RELEVANT EXPERIENCE

HEALTHPARTNERS

Pharmacist Preceptor, Lead 1 - Central Pharmacy Services 1998-2007

Led staff of 2 Pharmacists and 14 Certified Pharmacy Technicians at a state of the art automated Refill/Mail Order pharmacy utilizing the SBOC Baker Supercell system.

•Delivered quality control and accuracy over 2 years at a consistent level of 99.997%.

•Resolved questions and issues to ensure satisfactory outcomes of Customer Service inquires.

•Ordered Schedule II drugs via CSOS. Responsible for GPI (generic product inc.) extension through comparison of McKesson database and Healthpartners/RxExpress database.

•Calculated monthly performance statistics of costs and productivity via data reports from RxExpress.

•Registered Preceptor with the State of Minnesota, responsible for educating 4 Externs.

Pharmacist Preceptor, Staff - Skyway Clinic 1989-1998

Assisted in the daily operation of a concept clinic located in downtown Minneapolis.

•Ensured excellence in patient care, service and outcomes as measured by internal audits performed by Healthpartner's Member Services department.

•Managed patient care as a partner for successful health outcomes.

•Provided outreach to downtown community as a readily available resource and fixture.

•Integrated several novel drug cost savings programs with medical staff.

•Educated 7 Externs from the college of Pharmacy for 11 weeks each during a 9 year tenure at this location, nominated for Preceptor of the year.

CHARLES W. KLINE, R.PH. **********@***.*** Page Two

HEALTHPARTNERS

Pharmacist in Charge Preceptor - West Clinic 1984-1989

Oversaw the operation of a Clinic Pharmacy with 13,000 members.

•Successful implementation of all laws and regulations of the State Board of Pharmacy in Minnesota.

•Increased overall patient satisfaction from 76% to 92% as monitored by random surveys performed by Healthpartners Member Services department.

•Educated 14 Externs from the college of Pharmacy for 11 weeks each during a 5 year tenure at this location.

Staff Pharmacist Preceptor - Apple Valley, Brooklyn Center and Como Clinics 1982-1984

Aided in the expansion of Healthpartner growth at both new and existing clinic pharmacies.

•Instituted good practice standards/habits as a role model for Externs.

•Responsible for on sight compounding of allergy serums, progesterone suppositories and dermatologic specialties.

EDUCATION

BACHELOR OF SCIENCE (BS) IN PHARMACY, Psychology Minor 1977-1982

University of Minnesota

COMMUNITY INVOLVEMENT

•Registered Judge with the American Kennel Club, one of ten in the state

•Involved in Public education with respect to the Canine good citizen

•Available as a resource to local DVM's regarding current drug therapies and available products

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