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Customer Service Management Manager

Location:
Keaau, HI
Posted:
May 11, 2022

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Resume:

David A. Costa

281-***-****

adq1ff@r.postjobfree.com

*

David Costa

SUMMARY

Detail-oriented Human Resources Professional and Information Technology Acknowledged to lead and develop operations in a competitive global HR environment supporting HRIS, Workforce Planning (EcoSys, PeopleSoft & SAP), Financial Reporting, Talent Management (9-Box, 4-E, Succession Planning and Performance Management), Talent Acquisition (established global sourcing centers & HR systems), Total Rewards (Compensation and Benefits) within the Oil & Gas Industry. Diverse global experience working and living in the following countries; US, Canada, South America, UK, Netherlands, and UAE (resided), Singapore, Philippines (resided) and Australia. AREAS OF EXPERTISE

Analyzing root cause of Human Resources challenges and initiating actions for improvement. An objective voice and trusted partner while providing collaborative leadership to employees, peers and key stakeholders. A strong advocate and initiator of change with a proven track record to deliver. Systemic thinking to incorporate the crucial elements of strategic planning, talent management, talent Acquisition and leadership development, team building, interview strategies and other key principles of organizational development in the effort to create positive change. Facilitating transformational alignment, driven global acceptance, advocate change management, design and implement comprehensive HR and staffing strategies, led the development HR technology solutions, provided expertise from design through implementation of business solutions in a global environment. TEXAS ISLAND BBQ, Inc. 2016 to Present

As President and CEO

Setup and Incorporated Texas Island BBQ, Inc. Responsible for all Legal, Financial and Operations. Moving the Company to the Big Island and growing the business through Social Media, Online Representation and just plan good service and food. Texas Island BBQ, has become one of the most well known and most profitable mobile food services. It is now positioned for sale when necessary (this is confidential). PROFESSIONAL EXPERIENCE

My Insurance Company 2015 to Present

Broker

Provide insight to reduce payroll costs and lower insurance premiums through Life, Accident, Health and HMO options. Licensed (2039369) with the Texas State Department of Insurance. SKILLED International 2014 to 2015

General Manager of Staffing

Setup and opened the US Entity for SKILLED International; Staffing Agency. This is a grass-roots project from incorporation, hiring staff, developing front, mid and back office, to Client Business development and financial reporting. Objective was to train entry level deck hands for a career in Offshore. McDermott International 2012 to 2014

Senior Manager HR/ Talent Management Manager

Provide transformational leadership to align HR processes with the business strategy and systemic thinking. Identify the need change, review the data, analyze predictability, create a vision to guide the change through inspiration, and executes the change with the commitment of the members of the group. Designed and championed global consistency values through leadership to influence change using technology, information management, metrics and motivation. Experience in cross-functional teams, throughout global locations in a highly matrixes organization. Project Management skills in prioritizing and making tough choices amongst multiple challenges while influencing partnerships. Work closely with overall compensation, including executive compensation.

Analyze Compensation Data for new hires

Facilitates Talent Management; Succession Planning, Development Goals; 9-Box Ratings David A. Costa

281-***-****

adq1ff@r.postjobfree.com

2

David Costa

Collaborated on healthcare reform and benefits

Responsible for Global Talent Acquisition System and Talent Acquisition Training

Developed and Communicate new practices and procedures

Produces and analyzes HR Metrics to enhance efficiency to understand cost

Project lead to build Workforce Planning using EcoSys, Salesforce.com, Estimating and SAP

Established cross training with international HRIS

Foster team environment through leadership style

Collaborate with Total Rewards for effective Compensation analyst and offers

Analyze data from Success Factors and ATS for executive reporting and recruitment strategies Chicago Bridge and Iron 2009 - 2012

Manager Business Services

CB&I Acquired ABB Lummus Global in November of 2007 Responsible to lead, manage, and coordinate various aspects of CB&I’s Global HR Business Services. This includes Talent Management, Strategic Staffing and Planning, Systems, International Payroll, High Value Service Center, and team elements. In addition to Internal Business Development, Joint Venture Partnering, HR Compliance, Mobility and Relocation, Payroll Coordination Compensation and Grade Structure/Job Descriptions, Financial Reporting and Staffing, HRIS Systems, Audit Compliance (SOX), Marketing, Website and Social Media Development, Legal Contracts and New Entity Formation. Demonstrated strategic thinking leadership, stakeholder management, customer service, change management and building productive partnerships at all levels within a matrix organization In addition to then below main responsibilities:

Strategic Workforce Staffing and Planning

Establish Global Internal Staffing Offices

Develop HR Business Systems

Establish HR Compliance / Procedures

Global Financial Reporting for Staffing

Setup Global Payroll/Billing Process Contractors

Developed Back Office / Low Cost Call Center in the Philippines

HR Project Management

Chicago Bridge and Iron 2007 - 2009

CB&I Acquired ABB Lummus Global in November of 2007 Global Manager, Human Resource Information Systems Responsible to lead, manage, and coordinate various aspects of the CB&I’s HR System (PeopleSoft), Global Applicant Tracking Systems, Paperless On-boarding, Performance Management Process, Assignment Information System for mobility and relocation. Reviewed and analyzed data to enable better performance of systems. Coordinate CB&I System’s strategy with HR strategies to leverage economies of scale, improve service functionality, and to ensure effective integration. Responsible for systems training to a global customer pool within our service center teams that strives to resolve issues on first point of contact. As a people manager, I have demonstrated experience with coaching, developing others, promoting teamwork, and resolving conflict. ABB LUMMUS GLOBAL 2004 - 2007

Manager, Human Resources

Responsible for home office operations within a multi-facet HR Team. HR Services including staffing and recruitment strategies, employee payroll, performance management, training, succession planning, mobility, David A. Costa

281-***-****

adq1ff@r.postjobfree.com

3

David Costa

international tax support and HR Systems. Business partner to management/operations to identify critical problem areas and collaboratively develop action plans for resolution. Identified and implemented staffing solutions for significant operational issues such as talent and performance management and assignment management. Specifically: HR Strategy, EEOC Compliance and SOX Compliance, Business Partnerships, HRIS Services, Mobility and Recruitment.

Manager, Project I.T / System Administration– 1997 – 2004 Provide complete support facilities for improved information management through proven Information Technology in clear terms of effectiveness, efficiency and quality. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Develop and implement communications, internet integration, network systems, deployment, end-user support and other I.T. requirements. These efforts also addressed data structuring and standardization based on project requirements during execution and project turnover. Blending the specialized knowledge needed to accomplish the work with the supervisory abilities needed to manage a team and complete a project, IT project manager skill sets include a mix of technical and general management skills. Influenced leaders to adapt and accept change through the use of innovative HR tools and programs. Member of the International Implementation Team. Implementation includes integration of HR systems, Time and Attendance, as well as the financial systems. Northeast Regional Director and Chapter President – ESM Chairman for several large scale conferences at hotel properties. This includes public and private space, food and beverage, curriculum, sponsors, entertainment, and speakers. Negotiated large sponsorship with Caesars, Anheuser Busch / Sea World, Fuji, Hilton Hotels and Marriott Hotels. EDUCATION:

Degreed in Business Administration

Preparing for SPHR exam

Graduated Rice University Management Development Program Graduated Leadership Challenge Programs (U.S. and Netherlands) ADDITIONAL ACCOMPLISHMENTS:

Developed a company communication plan within a project driven culture Development a Global Internal Staffing Agency (Lutech) within CB&I Developed and implemented an online Performance Management System Developed an International Mobility System for tracking expats Setup and developed a Back Office Center in the Philippines Created and lead an Employee Moral Program

Developed an HR Score Card for KPI’s

AFFILIATIONS:

SHRM, HR Houston, American Staffing Association, Employee Service Management Global Rice Engineering & Construction Forum

ADDITIONAL COMPETENCIES

Builds Trusted Relationships

Develops Talent

David A. Costa

281-***-****

adq1ff@r.postjobfree.com

4

David Costa

Creates Effective Teams

Thinks Strategically

Inspires Innovation

Drives Continuous Improvement

Makes Quality Decisions

Delivers High Performance



Contact this candidate