Volunteer Firefighter Customer Service

Janine Purdy

** ******* ***** **** ******, New York 14903

607-***-**** **********@***.***

www.linkedin.com/in/janine-purdy

OBJECTIVE

To journey with a progressive-oriented company in a position that affords learning and growth. My goal is to exceed customer expectations lending my applicable experience, professionalism and team-oriented focus to the task at hand.

QUALIFICATIONS

Proven analytical and problem solving skills- QA/QC Senior Inspector in a corporate medical device manufacturing setting.

Solid team-oriented approach- Coordinated ideas with strong communication skills across all organizational levels- management, customer and engineer.

Customer Service and Solution driven- specific experience in contributing to successful and positive customer support solutions.

Post Market Surveillance, processing customer complaints involving reportability criteria, risk management and complaint evaluation.

Software Packages- Microsoft Office Suite, JDE, Docusphere and Query.

Established Documentation Accuracy Record process.

Achieved a high internal security level- trusted with both assets, and sensitive information. Professional Skills

Managed the facilitation and maintenance of all calibrated devices and accuracy, storage and retrieval for the local plant including Japan, Taiwan and Europe, for over 1000 devices, including the planning coordination and execution of the week-long August In-House Calibration event.

Deployed Agile processes by prioritizing workflow requirements while adapting to change.

Communicated successfully with remote teammates through various methods- phone, email and video conferencing.

Maintained a professional demeanor, working well with all levels in an organization and customers.

Generated quotes, monthly calibration records, purchase orders, billing and reconciliation, pick up and drop off for devices, verification of records and final settlement of accounts between the organization and outside 3rd party vendors.

Audited Processes and Floor Audits of technicians against written work instruction for adherence by employees, notifying management of non-compliance issues.

Participated in all levels of internal and external audits including, TUV, BSI and FDA audits, both directly and backroom support during audits.

Processed incoming customer service complaints from initial determination, follow up, further investigation and CAPA.

Maintained the electronic SDS records system and updated to GHS labeling system for plant.

Learned and applied functionality of new operating systems.

Adopted new procedures and methods and deployed them team wide.

Self motivated- dependable, worked without supervision- followed directions, both oral and written.

Acted as Safety Coordinator for the shift of over 250 people, and Emergency First Responder for plant.

Interpersonal and Teamwork Skills

Trains other employees to proficiency as backup.

Honest, friendly, excellent communication skills with a diverse group of people at all levels.

Demonstrated accuracy, and attention to detail.

Ability to adapt to changing roles and responsibilities to support team needs.

Designed and developed a new gage holder to inspect parts that were causing painful, disruptive ergonomic repetitive motion injuries.

Quantitative Skills

Volunteered to learn the new SAP operating system and become a “change agent” in order to train other employees ahead of a company ownership transition.

Participated in the “Do it Right” campaign- Field Action Prevention Strategies.

Participated in the Quality Culture program- Supply Chain Transformation- (Vision 2020) program to improve reliability, compliance, cost and asset efficiency creating a competitive advantage.

Maintained zero error Audit Compliance and readiness at all time.

Actively supported the ANVISA project for inspections in order to meet requirements for Brazil.

Ensured compliance and accuracy for urgent new product launch for; Variable Angle Clavicle Plate, TFNA Telescoping Head and Lock Prongs, Elective Forefoot and Elastic Nails.

Computer Skills

MS Office suite including Word, Excel, Power Point, Outlook, Open Office.

Excel- focus for business applications.

Word- template, correspondence/tracking documents.

Geek factor- willing and able to learn new software applications to make the job more efficient. EDUCATION

Corning Community College Corning, NY

Associate of Science

Dean's List, President's List, Honors Forum 2009 EMPLOYMENT

Transonic Systems Ithaca, NY

Quality Associate 2019 to 2021

Johnson & Johnson (now Jabil) Horseheads, NY

Senior Inspector in DHR/Final Acceptance 2014 to 2019 Dandy Big Flats, NY

Assistant Manager- (in Training) 2011 to 2014

INTERESTS

Over 16 years service as a Volunteer Firefighter- current Assistant Chief- GGVFC Current New York State Registered Emergency Medical Technician References upon request

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