Branch Manager Residential Sales

Stephen Yates

********@****.*** – Buckley, WA – 253-***-****

SUMMARY

Results-driven leader combining proven sales, marketing and operations track record for construction product manufacturers and distributors. Identified, developed and expanded key accounts, meeting customer needs and delivery times. Adept at team building, market development, product pricing, and contract negotiations.

WORK EXPERIENCE

Social Security Administration March 2010-January2022

Teleservice Representative, GS-8 Step 6

Navigate 50 calls per day, listening to questions, comments or complaints and providing viable solutions.

Conduct research on questions asked by the customer and determine the correct course of action using resources which include POMS (Program Operations Manual System), MSOM (Modernized Systems Operations Manual), CHIP (Customer Help and Information Program), Policy Net, Intranet and Internet.

Communicate with clients about different types of claims and set up claims lead, depending on their situation.

Gather information for potential disabilities and provide outline for client's claim.

Determine individual eligibility for potential benefits, including Retirement, Survivor, Disability, Medicare and Supplemental Security Income (SSI Title 16).

Prepare detailed and concise written reports for other components to take action on matters identified that cannot be resolved within my component.

Participated in an Above and Beyond program which duties include to look over the training manuals for new teleservice representatives and make changes that would allow the new employee to understand Social Security policies easier. Additionally I developed, prepared, and presented training to my individual unit and mentored new hire employees during their initial mentorship period.

Florida Tile, Inc September 2006-October 2009

Branch Manager

Managed $100,000 of inventory.

Cut transportation costs by 35% by streamlining inventory systems and control.

Reduced overall expenses by 15% by eliminating waste in difficult business environment.

Decreased total inventory by 20% by eliminating obsolete and seldom used inventory.

Restored Customer confidence and reestablished our presence in Customer showrooms

Reestablished relationship with Spokane Distributor.

Mutual Materials, Inc August 1986-September 2006

Branch Manager

Increased sales from $200,000/mo. to $650,000 in 2006.

Successfully moved Branch Operations from old location to new location without disruption. This transfer included moving 2,400 pallets of material in a 1 month period, transforming operations from a brick/block facility to a showroom facility which integrated landscape materials as well. Balanced inventories at both facilities, maintaining JIT deliveries.

Organized showroom to best illustrate the advantages of brick, masonry, pavers and retaining wall systems.

Streamlined the delivery system to more effectively maximize truck usage.

Residential Sales

Secured and developed relationships with Street of Dreams in Portland, Oregon and Parade of Homes in Vancouver, Washington.

Developed working relationships with Builders, Subcontractors, Architects, Homeowners and Designers.

Demonstrated superiority of Mutual Materials product, securing a $75K sale on townhouse project.

EDUCATION

Warner Pacific University

Bachelors of Science in Business Administration, emphasis in Marketing

REFERENCES AVAILABLE UPON REQUEST

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