Customer Service Representative warehouse

Professional Summary

Skills

Work History

TREINA HEARD

**** ********* *****, ******* ****, GA 30349 (C) 404-***-**** ***************@*****.*** Customer Service Representative with over 20 years experience working with the public and offering excellent customer service in varies professions. Very organized and completes tasks in a timely manner. Able to communicate and interact with internal and external customers with professionalism. Understands the importance of maintaining the privacy and confidentiality of customers and staff.

Fast Learner.

Dependable.

Completes assigned task in an organized and timely manner.

Maintains privacy and confidentiality of customers and employees.

Utilizes good communication skills with internal and external customers.

MS Office Word.

Telephone Techniques and etiquette.

Insurance verification.

Skilled in shipping and receiving.

Sales lead 11/1994 to 05/2017

HoneyBaked Ham Company – Morrow, Georgia

Contributed to team success by exceeding team sales goals. Maintained knowledge of current sales and promotions, and policies. Completed phone orders and catering calls.

Responsible for deposit and cash register.

Provided excellent customer service to internal and external customers. Delivered orders in a timely manner.

Processed B to B orders.

Warehouse clerk 03/2005 to Current

Randstad – Lithia Springs, Georgia

Used item numbers to properly stock warehouse.

Responsible for restocking warehouse with supplies. 706-***-****

Education

Responsible for packing outgoing orders.

Processed sales by shipping on time and accurately. Billing specialist 01/2000 to 02/2002

Crawford & Company – Atlanta, Georgia

Identified and resolved patient billing and payment issues. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Audited files.

Insurance billing to providers.

Front desk clerk 07/1998 to 09/1999

Fashion Design – College Park, Georgia

Politely assisted customers and provided excellent customer service in person and via telephone. Provided data entry services.

Pulled customer orders.

Dispatcher 09/1999 to 02/2002

Southern Freight Inc – Atlanta, Georgia

Prepared and pulled orders.

Maintained freight and truck log.

Received and tracked freight.

High School Diploma: 1997

Benjamin E. Banneker High School -

C.N.A.: 2011

Woodruff Medical Training -

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