Wanda Pena

I have excellent computer skills as well as customer service skills

Pearsall, TX 78061

adq1dw@r.postjobfree.com

+1-210-***-****

Authorized to work in the US for any employer

Work Experience

Incoming collection specialist

Bread Financial - San Antonio, TX

January 2022 to Present

• Taking incoming collection calls

• Posting payments

• Customer service

Disability

Social Security Administration - San Antonio, TX

December 2012 to Present

• Receiving SSDI benefits

Claims Processor

Allstate Insurance - Houston, TX

January 1996 to April 2020

• Answering incoming calls

• Filing

• Became licensed solicitor

• Transferred to Houston claims department 1996

• Auto claims processor

• Customer service

Medical Billing and Coding Specialist

Methodist Healthcare System - San Antonio, TX

January 2007 to April 2012

• Coding and Billing all medical records for claims be submission

• Collecting on unpaid balances

• Providing excellent customer service

Education

Certified in Insurance solicitor

San Antonio, TX

January 1996 to February 1996

Certificate in Dental Assisting

San Antonio College - San Antonio, TX

September 1988 to January 1989

GED

Southwest High School - San Antonio, TX

April 1983 to May 1983

Skills

• Medical Coding

• CPT Coding

• Medical Billing

• ICD-9

• Medical Records

• EMR Systems

• Insurance Verification (7 years)

• Medical Terminology

• Medical Office Experience

• Epic

• Patient Care

• Anatomy Knowledge

Languages

• English - Expert

Assessments

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Protecting patient privacy — Highly Proficient

March 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate