Medical Billing Customer Service
Resume:
Wanda Pena
I have excellent computer skills as well as customer service skills
Pearsall, TX 78061
*****.********@*****.***
Authorized to work in the US for any employer
Work Experience
Incoming collection specialist
Bread Financial - San Antonio, TX
January 2022 to Present
• Taking incoming collection calls
• Posting payments
• Customer service
Disability
Social Security Administration - San Antonio, TX
December 2012 to Present
• Receiving SSDI benefits
Claims Processor
Allstate Insurance - Houston, TX
January 1996 to April 2020
• Answering incoming calls
• Filing
• Became licensed solicitor
• Transferred to Houston claims department 1996
• Auto claims processor
• Customer service
Medical Billing and Coding Specialist
Methodist Healthcare System - San Antonio, TX
January 2007 to April 2012
• Coding and Billing all medical records for claims be submission
• Collecting on unpaid balances
• Providing excellent customer service
Education
Certified in Insurance solicitor
San Antonio, TX
January 1996 to February 1996
Certificate in Dental Assisting
San Antonio College - San Antonio, TX
September 1988 to January 1989
GED
Southwest High School - San Antonio, TX
April 1983 to May 1983
Skills
• Medical Coding
• CPT Coding
• Medical Billing
• ICD-9
• Medical Records
• EMR Systems
• Insurance Verification (7 years)
• Medical Terminology
• Medical Office Experience
• Epic
• Patient Care
• Anatomy Knowledge
Languages
• English - Expert
Assessments
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Highly Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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