Safety Officer Committee Member
Resume:
Donna Miller RN, MSN, CCCTM
Richboro, PA 18954
*********@*****.***
********@************.***
Objective: Seeking a full time oncology leadership opportunity in an environment that will continue to enhance my patient safety and leadership experience, and fuel my passion for creating positive process changes to enhance quality, safety, efficiency and patient/staff satisfaction.
Education:
University of Scranton: Scranton, PA
B.S.N., May 1993
Holy Family University: Philadelphia, PA
M.S.N., February 2005
ONS Chemotherapy and Biotherapy Certification: October, 2017
Certification in Care Coordination and Transition Management (MSNCB Certification Board): November, 2017
Current Employment:
Redeemer Health
February 2018 – Present: Cancer Center Director, Holy Redeemer Hospital
Responsibility Overview:
Direct administrative oversight over daily Cancer Center operations including the following areas: medical oncology, gynecological oncology, and radiation oncology clinic services, infusion services, radiation services, med-level program staff, research, cancer registry, nurse navigation, oncology call center and patient access, prior authorization, clinical triage, oncology coding, and transport
Process and procedures in the Cancer Center
Budget development with corresponding metric development
Oversight over cancer accreditation: Commission on Cancer and National Accreditation Program for Breast Centers
Lung Screening program
60 reports including three managers
Thomas Jefferson University Hospital
September, 2015 to February 2018: Nurse Manager, Bone Marrow Transplant Unit
Responsibility Overview:
Manage a 12 bed unit specific to bone marrow transplant and associated complications in this patient population.
Increase in average daily census, patient acuity, and overall number of transplants during my leadership.
Implemented new electronic medical record (Epic), April, 2017.
Value Analysis Committee Member
Ancillary Support Services Committee Member
NDNQI Metrics with improvement in all categories. All meeting mean target or higher.
Nurse Sensitive Indicators all meeting target. Recognized for excellence in CLABSI prevention.
Oversee radiation oncology program.
Daily staffing and operations
February, 2012 – September, 2015: Nurse Manager, Oncology Outpatient Infusion Center
Responsibility Overview:
Manage 35 direct reports including: infusion nurses, charge nurses, informatics nurse coordinator, nurse educator, nurse externs, critical care technicians, and medical secretary
During my tenure, patient volume and acuity has seen significant sustained increase with appropriate resource allocation and within budgetary constraints
Under my leadership, significant improvement in unit level NDNQI nurse satisfaction scores over the last three years which resulted in the unit being highlighted in Jefferson’s Magnet document
Streamline patient processes to improve efficiency and workflow with emphasis on lean principles
November, 2012: Clinical nursing management lead working collaboratively with other disciplines to convert nursing documentation and physician order entry from paper to an electronic medical record. Primary responsibilities included development of new process flows, policy and procedure review/development/revision, and developing and maintaining reporting and auditing processes.
Strong leadership skills with focus on process improvement, and data management
Ensure adherence to Joint Commission, Department of Health, and Magnet elements of performance
Action plan development and coordination
Active participant in multiple multidisciplinary committees/groups
Current Clinical Trial Steering Committee Lead
Current Clinical Trial Nursing Subcommittee Lead
February 2005 - February 2012
Aria Health System
2009 - 2012 Patient Safety Officer, PSO
Responsibility Overview:
Oversee the organization wide hospital safety program for a three campus healthcare system
Maintain compliance with the Joint Commission’s National Patient Safety Goals and Joint Commission standards that involve patient safety
Coordinate the root cause analysis program, create action plans with measurable outcomes, identify process owners and establish concurrence
Review events via the electronic reporting system (UHC): Review events for trends, review events weekly for Senior Leadership Team meetings, refer events to Peer and Quality Committee, medical review, or M & M committees as needed, submit events via the UHC system to PA-PSRS, initiate root cause analysis investigations as required, provide written disclosers of events to patients/families
Coordinate the root cause analysis program and serve as mentor to team leads
Track and trend patient safety data, create patient safety dashboard and National Patient Safety Goal dashboard within ActiveStrategy product, analyze and present Press Ganey patient safety data, maintain common cause analysis database identifying process and individual failure modes
Maintain current policies and procedures that involve patient safety
Follow process of identifying never events and holding accounts
Coordinate staff education and awareness programs in patient safety
Create multidisciplinary teams and relationships to promote and enhance organization wide patient safety improvements
Participate in regulatory surveys from the Department of Health and Joint Commission
Chair: Patient Safety Committee
Core Member: Culture of Safety Planning Committee
Oversight Responsibilities: Falls Prevention Committee, Patient Identification Task Force, Medication Reconciliation Task Force, Suicide Assessment Task Force, Medication Safety Committee, Vascular Access Committee, Anti-coagulation Task Force, Critical Results/Values Task Force, Rapid Response Team
Member: Quality Committee, Infection Prevention Committee, Value Analysis Committee, Bill Hold Determination Committee, Physician Peer and Quality Committee, Airway Peer and Quality Committee, Airway Management Committee, Transfusion Committee, Regulatory Affairs Committee, Rewards and Recognition Committee
2007 - 2009: Interventional Radiology RN
Responsibility Overview:
Administer moderate sedation
Coordinate uterine fibroid embolization program
Coordinate chemo-embolization program
2005 - 2007: Nursing Critical Care Educator – Staff Development
Responsibility Overview:
Facilitate and coordinate critical care course
Facilitate and coordinate dysrhythmia course
Develop and coordinate annual nursing competencies
Education on new products and procedures
Policy development and input related to evidence based practice
Active participation in multiple committees
Editor of the nursing newsletter
Clinical resource for nursing staff
2006: Holy Family University, Philadelphia, PA
Nursing B.S.N. program per diem didactic faculty
October 2003 - February 2005
Roxborough Memorial Hospital: Philadelphia, PA
Clinical Staff Educator
Responsibility Overview:
Assumes the roles of educator, trainer, consultant, facilitator and resource person in assessing, planning, implementing and evaluating the educational needs of nursing and hospital staff
Assists in maintaining orientation programs for nursing personnel
Designing training in-service programs based on adult learning theory
Evaluates the process and outcomes of training programs presented
Coordinates and teaches ACLS and BCLS courses
Acts as a clinical resource for hospital staff
Per diem clinical instructor at the Roxborough School of Nursing
April 1995 - October 2003
University of Pennsylvania Health Care System, Philadelphia, PA
December 2001 - October 2003
Cancer Center, Clinical Research Unit
Developmental Therapeutics Program/Clinical Research Coordinator
Responsibility Overview:
Coordinate Phase I/II clinical trials with National Cancer Institute, pharmaceutical, or investigational initiated sponsored studies
Screen patients for eligibility and schedule all required tests
Ensure that each data point required by the protocol is generated
Develop and maintain systems to ensure protocol adherence and patient compliance
Prepare standard orders for protocol treatment
Monitor and document patient side effects
Collect, process, and record kinetic specimens required for each protocol
Collect, review and prepare data for analysis and publication
Communicate study findings to physicians and sponsors
Participate in audits
Prepare data for presentation
Participate in weekly Phase I/II clinical trial meetings
Summarize each cohort of study patients and make recommendations to principal investigator regarding dose escalation or additional testing
1999-2001
Presbyterian Medical Center
Chronic Heart Failure Unit/4 East
Clinical Level IV/Charge Nurse
Responsibility Overview:
Educate patients and families on chronic heart failure., treatment regimens, and prevention of exacerbation
Maintain and monitor swan-ganz catheters
Interpret hear rhythms via telemetry monitoring
Collaborate with the entire healthcare team to create individualized care plans
Provide direct patient care including heart transplantation screening procedures
Charge nurse responsibilities of the unit
Participate in quality assurance monitoring
Teach CPR at annual employee competency training
1997 - 1999
Presbyterian Medical Center, Philadelphia, PA
Outpatient Department/Medical Arts Building Suite 103
Infusion Nurse
Responsibility Overview:
Administration of chemotherapeutic agents
Assessment of side effects related to chemotherapy and disease process
Teaching of patients and families about disease, treatment and side effects
Collaborate with healthcare team in providing care
Pharmacokinetic sampling and spinning of specimens in a timely manner with accurate documentation
1996 - 1997
Presbyterian Medical Center, Philadelphia, PA
Inpatient Cardiology Unit/3 East
Clinical Nurse Level IV/Charge Nurse
Responsibility Overview:
Assume charge nurse responsibilities and act as nurse manager in her absence
Direct care of cardiology patient population
Teaching patients and families about operative procedures, angioplasty, cardiac catheterization, and other cardiac related tests and procedures
Chair of the education and documentation committees
April 1995 - 1997
Presbyterian Medical Center, Philadelphia, PA
Inpatient Oncology Unit/5 East
Staff Nurse
Responsibility Overview:
Direct patient care of oncology patient population
Administration of chemotherapy agents
Management of side effects of cancer and chemotherapy
Quality assurance monitoring as defined by unit
1993 - 1995
Albert Einstein Medical Center, Philadelphia, PA
Medical Surgical Inpatient Unit
Staff Nurse
Responsibility Overview:
Formulating plan of care for a variety of medical surgical patients
Co-chair of quality assurance monitoring committee
Post Graduate Research
Nursing Students’ Perceptions of Effective Clinical Learning
Publications
Connections: Resource Guide for Caregivers
IRB Proposal: Jefferson University Hospital, Submitted November, 2014: Research Pilot Study: The Feasibility of Infusion Nurses Performing Geriatric Functional Assessments in the Outpatient Oncology Setting
Poster Presentation, May 3, 2017: Thomas Jefferson University Nurse Research Conference: Bone Marrow Transplant Unit Embraces Culture Change to Meet and Sustain Unprecedented Central line-associated bloodstream infection Rates
APIC, June, 2017, Presenter: “Bone Marrow Transplant Unit Embraces Culture Change to Meet and Sustain Unprecedented Central line-associated bloodstream infection Rates”
HAP, October, 2017, Patient Safety Symposium Presenter: “Bone Marrow Transplant Unit Embraces Culture Change to Meet and Sustain Unprecedented Central line-associated bloodstream infection Rates”
Awards
Thomas Jefferson University Hospital: October, 2013: Good Catch Award
Thomas Jefferson University Hospital: Jefferson 2013 Great Catch of the Year Award
Thomas Jefferson University Hospital: August 2015 Top of the Klass Honorable Mention
Thomas Jefferson University Hospital: October 2015, Top of the Klass Award
Thomas Jefferson University Hospital: November 2015, Head of the Klass Award
Thomas Jefferson University Hospital: 2016, Magnet Empirical Outcomes Award Honorable
Mention (CLABSI Prevention Project)
Pennsylvania Patient Safety Authority: 2017, I Am Safety Award (CLABSI Prevention Project)
Thomas Jefferson University Hospital: 2017, Magnet Empirical Outcomes Award Finalist
(Patient Experience Category)
References Available Upon Request
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