Service Representative Customer
Resume:
WANDA
TEASLEY
***********@*****.***
STATESVILLE, NC 28677
SKILLS
Creative Problem Solving
POS Systems and Ordering Platforms
CRM Software
Understanding Customer Needs
Upbeat and Positive Personality
Salesforce CRM
Promoting Brand and Company Identity
Customer Data Confidentiality
Courteous with Strong Service Mindset
Customer Account Management
Building Customer Trust and Loyalty
Patient and Empathetic
EDUCATION
Strayer University
Huntersville, NC • 12/2017
MBA: Cybersecurity
Catawba College
Salisbury, NC •
BBA: Information Technology
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Self-motivated team player.
WORK HISTORY
Omni Interactions - Customer Service Representative
STATESVILLE, NC • 01/2022 – 04/2022
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Virtual Call Center - Customer Service Representative
STATESVILLE, NC • 06/2019 - 08/2022
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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