Client Success Manager, Business Administration, Dental Practice Manag

ALANNA VILLAFRANCO

OBJECTIVE

To passionately pursue excellent service for people, problem resolution and increased business growth. To lead a team, business and industry in meeting the needs of all clients through relationship growth and solutions that result in mutual benefit and prosperity.

EXPERIENCE

2008 - present Trade Winds Dental, PA. Georgetown, TX

Office Administrator/Manager

Counsel patients through treatment plans, financial arrangements and third party financing

Created and facilitated pre-payment program that led to a $110,000 credit in account receivables

Responsible for the administration of dental practice with $1.5 million in gross revenue

Surpassed annual scheduling and collections goals by 20% for 12 consecutive years

Increased gross collections by >10% annually for 12 consecutive years

Increased treatment acceptance from 75 to 98 percent

Responsible for oversight of insurance department including claims processing, appeals and dispute resolution

Coordinate team meetings and continuing education

Plan, develop and coordinate marketing internally and externally using multiple media sources including website, Facebook, internet, various social media and print

Oversee all general office duties

Liaison to specialists and vendors

Maintain current information, educate staff members and document all privacy issues related to patients as the HIPAA Privacy Act Officer

Facilitate IT forecasting, planning, maintenance and troubleshooting

Oversee Employee Manual creating and update

2001 – 2008 City of Jarrell Jarrell, TX

Municipal Clerk/City Secretary/Municipal Court Clerk/Administrator

Interfaced with and served all residents, staff, Police Chief, Board and Commission members, City Council, attorneys, judges and Mayor

Liaison to legislators, attorneys, engineers and all other support personnel, including a statewide network of Municipal Clerks and City Secretaries

Coordinated and prepared information for City Council, Commission and Board meetings, city-wide Town Hall meetings, workshops and training sessions, regional association meeting, social events and special celebrations

Established processes and procedures for original City of Jarrell administration, including creating policy and procedures manual

Managed the City business from a budget of $45.00 to over $8 million

Created, implemented and managed twelve (12) different city financial accounts, maintained all financial information and processed quarterly and annual taxes

Created, implemented and managed permitting process and office procedures

Researched and implemented municipal law and government procedures

Managed retention of all official city documents and public information

Coordinated state and federal grant and loan applications

Scheduled and prepared for annual audit and interfaced with auditing firm

Managed Mayor’s calendar and city office schedule

Supervised office staff and contract labor

Responsible for payroll for city and court personnel

Managed all citations, cases and dockets through judgment and dismissal

Responsible for all accounting and financial reporting

Created and submitted all city and state reports and warrants to be served

1999 – present Get Your House In Order Jarrell, TX

Owner/Founder

Established progressive organizational and design firm meeting the needs of both businesses and individuals

Responsible for marketing business

Implement organizational systems to streamline tasks, duties and projects as well as physical organization of products, information and inventory

Manage staffing, scheduling and accounting for business.

EDUCATION

1979 – 1981 Richland College Dallas, TX

Associates

Texas State University Municipal Court Clerk Certification 2003-2008

University of North Texas Municipal Clerk Certification 2003-2008

American Association of Dental Office Managers (AADOM) Member

HIPPA, OSHA Certified

CPR Certified

SOFTWARE SYSTEMS

Strong computer knowledge including Microsoft 365 (Excel, Word, Power Point, Outlook), QuickBooks, EagleSoft, SoftDent, Incode

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