B
Christina Saunders
*********.******@*****.***
Liverpool, NY 13088
SUMMARY
With over 15 years of experiences providing health care and overseeing exceptional patient services, I excel at communicating with cross-functional medical staff while facilitating optimal efficiency and accuracy. Additionally, I have superior critical thinking skills along with outstanding communicating abilities.
SKILLS
• Microsoft
• Meeting planning
• Data entry documentation
• Timeline Planning and Management
• Staff motivation • Multi-line phone systems
• Phone call answering
• Organization and efficiency
• Data entry
• Strong interpersonal skills
EXPERIENCE
Administrative Assistant
East Syracuse, NY
Hematology Oncology Associates of CNY/ Oct 2020 to Current
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
Clinical Laboratory Technologist
Syracuse, NY
Upstate Medical University Hospital/ Sep 2019 to Jul 2020
• Promoted and enforced compliance with regulatory agencies.
• Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
• Applied established policies and procedures to performed assays of biological specimens.
• Identified and reported issues affecting test performance.
• Received specimens and reviewed for quality, labeling and accessioning,
• Cleaned and sterilized lab area, tools and equipment.
• Followed laboratory guidelines for handling biological specimens.
• Applied knowledge of microbiology, chemistry and hematology daily.
Healthcare Technician
Syracuse, NY
Upstate Medical University Hospital/ Nov 2016 to Sep 2019
• Recorded patient vital signs, documenting all information into medical charts.
• Observed and reported changes in patient condition to registered nurse.
• Maintained confidential documentation of patient information to stay compliant with federal regulations.
• Obtained, labeled and transported variety of samples and blood specimens.
• Built trust and rapport with patients through caring demeanor, quick response to phone inquiries
• Transported patients as assigned by registered nurses.
• Disposed of potentially hazardous biological material and contaminated supplies.
• Demonstrated physical strength and stamina to lift patients.
• Prepared patient, equipment and supplies for specific procedures.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
• Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
• Improved patient care, safety and compliance by partnering with nurses.
• Collected lab specimens in adherence with safety protocols for patient tests.
Certified Nursing Assistant
Syracuse, NY
Crouse Irving Memorial Hospital/ Aug 2011 to Apr 2016
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Used mobility devices to transport patients.
• Documented activities and recorded information in EMR system.
• Delivered high level of care to every patient.
• Comforted patients and provided each with reassurance and encouragement.
• Assisted with adequate nutrition and fluid intake.
• Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
• Watched over patients to identify potential symptoms of medical conditions.
• Cultivated strong value-added relationships with patients by delivering medical expertise.
Pharmacy Technician
The New Knutsford Pharmacy Aug 2001 to Oct 2008
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Used 8-point check system to verify labeled prescriptions.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
EDUCATION AND TRAINING
Bachelor of Science: Health Administration
University of Phoenix October 2021
Tempe, AZ
Associate of Arts: Health Administration
University of Phoenix Feb 2018
Tempe, AZ
Honor in Long term Care
Some College (No Degree): Incomplete
Onondaga Community College
Syracuse, NY