Service Representative Branch Manager

Leslie Jazmin Hernandez

**** ***** **** **. *** B307 El Paso Tx. 79907 915-***-****

****************@*****.***

Education

HIGH SCHOOL DIPLOMA 12/01/2012 BURGES HIGH SCHOOL Coursework:

· AP Spanish 4

· Physics

· Government & Economics

CERTIFICATION 05/14/2013 ANAMARC COLLEGE

Training:

· Healthcare Provider/CPR License

· Nurse Aide Certification

Skills & Abilities

· Proficient in Microsoft Office 2013

· Typing (40 WPM)

· Office skills: Answering phone calls, taking messages, filling paperwork,

· Strong verbal and personal communication skills

· Work well with others, Team Player

· Bilingual- Speak fluent English and Spanish

Experience

MEMBER ADVISOR I First Light Federal Credit Union 12/14/2020 - 12/09/2022 Works independently with limited supervision in a high volume inbound and outbound call center. Responds to a broad variety of member calls concerning the Credit Union’s products or services ensuring the highest quality of member service. Responds to and resolves member inquiries, problems, and/or complaints with a one call resolution while maintaining positive member relations. Builds relations by creating member connections through referrals of the credit union’s products and services based upon identified member financial needs and makes appropriate referrals to other product specialists. MEMBER SERVICE REPRESENTATIVE EVOLVE FEDERAL CREDIT UNION 07/08/2019 - 07/31/2020 Opened new accounts (i.e., Share Draft, Stop Payments, Certificate of Deposits, IRA, Christmas Club). Answered questions and solved problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. Informs members of the benefits of the various investment types of accounts. Completes written documentation (letters,etc.) concerning member accounts requested by members or other authorized agencies. Stayed abreast of changes (law, regulations, etc.) affecting programs with this area. Setting up direct deposits, direct drafting, debit cards and payroll deductions, receives and processes certificate renewals. Assisted members of the call center when needed.

ASSISTANT BRANCHMANAGER/MENTOR FIRST CONVENIENCE BANK 05/06/2014 - 05/25/2019

· Provided prompt, efficient and friendly services to customers, involving receipt and payment of cash, and recognized customers’ needs with suggestions appropriate to the bank’s services.

· Sold and prepared money orders, cashier’s checks, bank-to-bank wires, savings bonds, travelers’ checks and certificates of deposits.

· Responsible for coin machine services which include, replacing boxes when full, balancing the machine, providing sale of coin to different financial institutions.

· Assistant Branch Manager/ Mentor, responsible for training new hires as well as the cash ordering and atm’s maintenance such as cash loading and balancing. Helping the manager run the branch by supervising other employees ensuring work was properly getting done. SECRETARY ALL PRO GRANITE & MARBLE 08/01/2013 – 01/01/2014

· Responsible for receiving and processing incoming phone calls for dedicated clients as well as sending and receiving faxes, making copies of documents and sending emails.

· Handling cash and check deposits for the business and also managed payroll for employees.

· Provided invoices and estimates information for customers and assisted them on making purchases by recommending and demonstrating products. References

Yvette Sazo

Supervisor

First Light FCU

9983 Kenworthy

El Paso, TX 79924

Phone: 915-***-****

E-mail: *****@*************.***

Evelyn Villegas

Area Manager

Evolve Federal Credit Union

6950 Pitt St.

El Paso, TX 79912

Phone: 915-***-**** EXT. 1600

E-mail: *********@*********.***

Cinthia Montes

Branch Operations Specialist

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Evolve Federal Credit Union

6950 Pitt St.

El Paso, TX 79912

Phone: 915-***-****

E-mail: *******@*********.***

DAVID RODRIGUEZ

Loan Officer

First Community Mortgage

10961 Gateway Blvd., Ste. 200

El Paso, TX 79935

Phone: 915-***-****

E-mail: *****.*********@*****.***

ROCIÓ ROSALES

Senior Branch Manager

First Convenience Bank

7555 N Mesa St.

El Paso, TX 79912

Phone: 915-***-****

E-mail: *****@******.***

JOSE CORONA

Store Manager

All Pro Granite & Marble

3625 Gateway West

El Paso, TX 79903

Phone: 915-***-****

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