Customer Service Call Center

ILONA BABEKOV

************@*****.*** 305-***-****

SUMMARY

Immigration Services Officer: with more than 14 years of experience in conducting US residency and US citizenship interviews. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

Self-motivated and dependable while achieving high performance with minimal supervision.

SKILLS

Quick learner

Excellent communication

Excellent with kids

Reports generation and analysis

Computer proficient

Results-oriented

Bilingual in Russian, Hebrew, Spanish

Time management skills

Positive learning process

File/records maintenance

Client-focused

EXPERIENCE

12/2002 to 08/2017

Immigration Services Officer Department Of Homeland Security Miami, FL

Reviewed individual cases of applicants seeking immigration benefits. Conducted detailed interviews to determine applicants' US residency and US citizenship eligibility and qualification. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

1/2020 to 7/2020

Teleperformance Call Center/Customer Service For UHC (United Health Care)-North Lauderhill, FL

Answered numerous calls and assisted customers inquiring about health benefits. Delivered excellent and timely level of service to each calling individual by answering all their questions. Daily offered help other new co-workers and was involved in several team projects assigned by floor supervisors.

EDUCATION AND TRAINING

1999

Associate of Arts: Psychology Miami Dade College Miami, FL, United States

2002

Bachelor of Arts: Psychology Florida International University Miami, FL, United States

2003

Master of Arts: Criminal Justice Florida International University Miami, FL, United States

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