Customer Service Room Operator
Resume:
Travis W Swoboda
MARSHFIELD, Wisconsin 54449
********@*****.***
PROFESSIONAL SUMMARY
My job experiences started in the restaurant industry when I was young, then moving on to customer service for various companies including factory work and also for 3 different call centers. I have over 20 years in the customer service field. I love people in general and am very courteous and respectful all around. Customer Service is definitely what I am looking for. I work best in leadership positions. I believe in doing a job 100% all the time, no matter what.
SKILLS
I started out as a dishwasher when I was employed for my restaurant position and eventually ended up climbing to Manager through the years. I provided face to face customer service on a daily basis. I learned to use and rely on my customer service skills that I have acquired through the years, to connect with people on a profound level. I am honest, hardworking, dependable, and trustworthy, to name a few of my qualities
/skills. I have thorough and extensive computer knowledge, strong communication skills, as well as an experienced typer. I love being in Leadership or Manager roles. I feel a company should have someone at the forefront of their company that is very thorough, knowledgeable and is able to bring in that information and learn it as well as lay out and teach the companies' employees exact duties, policies, procedures, and responsibilities to which their position is calling for. Hands-on training works best for me when learning and teaching.
WORK EXPERIENCE
5/2022
to
5/2022
Weinbrenner Shoe Co.
Marshfield, Wisconsin
Office Coordinator
• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Compute, record, and proofread data and other information, such as records or reports.
• Count, weight, measure, or organize materials.
• Deliver messages and run errands.
• Inventory and order materials, supplies, and services.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Make travel arrangements for office personnel.
• Monitor and direct the work of lower-level clerks.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Review files, records, and other documents to obtain information to respond to requests.
• Train other staff members to perform work activities, such as using computer applications.
• Troubleshoot problems involving office equipment, such as computer hardware and software.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. 9/2018
to
9/2021
Mason Companies Inc.
Marshfield, Wisconsin
Customer Service Rep
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
6/2017
to
9/2018
Service First
Wisconsin Rapids, Wisconsin
General Laborer
General Labor
5/2017
to
9/2018
Badger State Fruit Processing
Pittsville, Wisconsin
Slice Room Operator
•Preparation, production, packaging and palletizing of our cranberry product.
•Fork Lift Operations
9/2000
to
1/2017
Patio Restaurant
Marshfield, Wisconsin
Food Manager
• Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Count money and make bank deposits.
• Create specialty dishes and develop recipes to be used in dining facilities.
• Establish standards for personnel performance and customer service.
• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Greet guests, escort them to their seats, and present them with menus and wine lists.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Monitor employee and patron activities to ensure liquor regulations are obeyed.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Order and purchase equipment and supplies.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Schedule staff hours and assign duties.
• Take dining reservations.
• Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
5/2013
to
5/2014
STEEL-TECH FIRE AND SECURITY
Marshfield, Wisconsin
Fire and Security Technician
• Adjust sensitivity of units, based on room structures and manufacturers' recommendations.
• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
• Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms.
• Consult with clients to assess risks and to determine security requirements.
6/1997
to
12/2001
Arizona Mail Order
Marshfield, Wisconsin
Customer Service Representative II
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Took customer orders by telephone while answering any questions they had on company products.
• Promote company products, services, and savings plans when appropriate.
• Provide assistance for customers with special billing requests. CERTIFICATIONS, LICENSES, AWARDS
I am licensed through the State of Wisconsin as a Certified Professional Food Manager. EDUCATION
9/1999 Marshfield High
to
6/2002
General Courses
High School Diploma
Contact this candidate