Suzanne James

818-***-**** adq1bl@r.postjobfree.com

TRAINING CONSULTANT

Accomplished technical and soft skills Instructional Designer/Trainer. ADDIE based curriculum development with Change Management expertise focused on IT, Finance, Customer Service, Manufacturing and Safety in such industries as Aerospace, Healthcare and Entertainment. Awarded three NASA Training Achievement Awards in 2007, 2008 and 2009. Versed in Articulate 360, Captivate, eCollege, Moodle and Cornerstone LMS Disney Imagineering

Disney Parks, Experience and Products (Sensitive Information Protection) Glendale, CA 02/2121 to 04/2022 Training Consultant (Contract)

Maintain/Drive/Iterate process for annually required training on Sensitive Information Protection for internal and vendor employees. Develop all training materials and videos using Articulate. Maintain the team’s general inbox including processing incoming training requests, answering questions on training process, routing emails to other team members as appropriate. Maintain training completion records and report metrics reports as needed. Partner with internal administrators and developers to maintain and troubleshoot training systems. Partner with internal and external training requesters to add new trainees to the system and supply them with regular updates on those who have not completed the training. Expand training request pipeline to additional sites and onboarding new project teams and training requesters to the training process. Onboard vendors into the training system. Provide manual training (in-person or via teleconference), when necessary. Oversee ongoing process improvements/adjustments needed to make the training process more efficient and effective in utilizing change management strategies. Projects Completed: eLearning’s: Sensitive Information Protection Training, Foreign language translation, Watermarking all Microsoft Products and Zoom meetings, Database maintenance and analysis Hawker Pacific Aerospace (Lufthansa Technik), Sun Valley, Ca. 09/2015 to 1/2020 Instructional Designer/Facilitator

Responsible for supporting manufacturing excellence with effective training projects to improve process technology, Quality Assurance, reporting, OJT, New Employee Orientation, General Safety, Software Applications (SAP) and other critical training programs. Provide the organization with learning initiatives to improve all employees’ performance

(technicians, engineers, managers, and senior leaders). Perform job task analysis and establish learning objectives in alignment with employee’s job requirements. Establish scope of training needs and course content by partnering with key subject matter experts and stakeholders (process specialists, engineers, shop technical specialists and department managers). Deliver a blended learning experience through all means available such as computer based, leader led, e-learning, multi-media and vendor supplied materials. Assess training effectiveness and identify areas for improvement through the use of change management strategies. Contribute to team development with other departments, and recommend knowledge transfer, learning systems and process improvement. Projects Completed: SAP Tool Fabrication Process Training, Purchase Requisitions, Internal Rework Order, SAP ZHClock, Production Control Software Navigation, General Safety, Train the Trainer, General IT Navigation, Forklift Certification/Operation, Quality Improvement Process (QIP), SharePoint, “On The Job Technical Training Program”

(OJT), New Employee Orientation Training; Code of Federal Regulations Training – CFAR 145/43/65, Human Factors, Repair Station Manual/ Quality Control Manual – RSM/QCM ) and Foreign Object Damage (FOD) and Lean Certified Cognizant Technical Systems (HealthNet), Woodland Hills, CA 4/2015 - 09/2015 Instructional Designer (Contract)

Designed and developed training materials including manuals, desktop procedures, bulletins, computer-based training modules, and evaluation. Stayed abreast of training, development, and learning materials, methods and change management techniques and their possible application to current/planned training/educational programs. Projects Completed: Mini modules for Health Net Membership and Appeals /Grievances. Raytheon Aerospace, El Segundo, CA. 9/2014 to 1/2015 Instructional Designer (Contract)

Served as a member of a cross-functional team and was responsible for the research, change management strategies, design and development of training materials for the (DAU) Defense Acquisitions University and (DCMA) Defense Contracts Management Agency.

Projects Completed: Authored the “Earned Value Basic Reporting” (Cost Benefit Analysis) Course Design Document and Outline for the (DAU) to serve the (DCMA). This project was the foundation of 8 courses which were developed with multiple teams.

The University of California Irvine, Irvine, CA. (Student Health Center) 12/2012 to 08/2013 Instructional Designer/Training Manager (Contract) Responsible for all needs analysis, design and delivery of all training projects within the budget requirement. Built strong relationships with all subject matter experts and applied all information into the below recommended projects. Updated and delivered all training materials through all means of blended learning and change management strategies. All the listed below projects were successfully launched with positive results seen financially and on a team basis. Projects Completed: Point and Click Navigational Training, Patient Focused Care Process Flow Training, SHC Customer Service Training and Appreciation Inquiry Training (AIT). West Coast University/ American Career College, Irvine, CA. 08/2011 – 12/2012

Instructional Designer (Contract)

Worked directly with Program Chairs, Deans, and Instructors to develop and deliver training in person or online. Worked with faculty prior to course implementation to ensure all course material is accurate and engaging. Managed the project lifecycle of curriculum development with change management of each course to assure consistency of credentialing standards.

Projects Completed: eCollege LMS for Instructors/Students Navigational and New Faculty Orientation Training. Jet Propulsion Labs/ Caltech/NASA, Pasadena, Ca 04/2005 –9/2009 Facilitator/ Instructional Designer

Coordinated, developed, delivered and evaluated 7 financial applications housed in the maintenance training IT services division as well as the Change Management office. Learner communities included all employees from low level to upper-level management in all means of delivery. Updated all training modules from information provided by vendors, subject matter experts and end users with change management strategies. Projects Completed: Discover 10g Plus (3 versions), Data Extractor (2 versions), IBMS Reporting Tools, iProcurement,Kronos Timekeeping System (exempt, non-exempt) and Oracle Forms Requisition Tools, Flight Hardware Requisitioning (part two), Microsoft Concur Travel Expense Request, Eudora, and Meeting Maker. Received 3 NASA awards for performance 2008 – 2 and 2009 – 1.

Software: Articulate 360, Captivate, SAP, Microsoft Outlook, Word, Excel, and PowerPoint, Point n Click (EMR), Discover 10g Plus, Data Extractor, IBMS Reporting Tools, iProcurement, Kronos Timekeeping, Oracle Forms Requisition Tools, Microsoft Concur Travel, Eudora, Meeting Maker, SharePoint, WebEx, LMS’s: eCollege, Moodle and Cornerstone.

Education: University of North Florida Jacksonville, Florida Bachelor of Science in Allied Health Services: Concentration in Health, Education and Business Administration. High Point University, High Point, NC - Business Administration. Langevin Learning courses completed 2002, Instructional Techniques for New Instructors, Instructional Design for New Designers, and Training Needs Analysis.