Customer Service Receptionist

Antonia Brown-Smith

Kansas City, Mo. *****

Email address: **.*******@*****.***

Contact number: 816-***-****

Objective:

Seeking a challenging growth opportunity within an organization that provides the opportunity for me to establish new skills and utilize my knowledge, skills, and experience.

Professional Skills & Qualifications:

Work Experience:

Microsoft Office Suite Programs; excel

Excellent Customer Service Skills

Management Skills

Medical Terminology

Filing

Typing (50+ wpm)

General Office Procedures

Telephone/Switchboard Skills

Office Management

Front-Desk Receptionist

Developmental disabilities experience

Childcare

Meal preparation (5 years)

Packaging

Cash handling (6 years)

Support Staff

Veterans Administration Hospital-Kansas City, Mo. December 2002-Auguest 2021

Support clerk, MSA-Schedules appointments, makes calls, mail out prosthetic’s equipment, call vendors for equipment to be delivered, fax documents, etc.

My position as the front liner, medical support assistant, I worked with the Veteran population, solving problems, issuing prosthetic/orthotic items. I mailed/faxed outgoing documents. Call various vendors to receive item/equipment to be delivered to the Veterans. Trained new employees in my department. Checking patients in to their scheduled appointments. Scheduling patients for follow up appointments in each clinic. Communicating with providers & nurses of their patients’ needs. Contacting patients by phone or mail to advise appt. dates and times. Communicating with co-workers the daily needs of all the clinics we cover.

I participated with various training opportunities at the KCVA; to enhance my soft skills, scheduling accuracy and knowledge over the new scheduling systems/applications.

Receptionist

E.S. Eley & Son Funeral Chapel-Kansas City, Mo. February 2002-November 2002

Clerical administration: prepared death certificates, collected internment payments, set up service event boards, prepared body id tags for deceased. Contacted the deceased family members to set up meetings to go over all the duties related to the funeral services provided and went over all the documents with the family members to sign.

Education:

Lincoln High School-Kansas City, Mo.

References: Available upon request.

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