Executive Manager Customer Service
Resume:
Kimberly Cecil-Jones
Louisville, KY *****
******************@*****.***
Talented Sales/Marketing Director and Recruiter bringing 20+ years background and expertise to organizations and corporations. Highly proficient in analytics and large-scale planning with the ability to leverage data to drive insights, future strategy development and flawless execution on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent. Well-versed in job fair, event and college recruitment strategies.
· Achieved complete employment goals, by completing recruitment with accuracy and efficiency.
· Lead Teams to #1 status within corporation.
· Achieved objectives through vision and execution. Work Experience
Co-Creator & Host
The Jones Report Radio Program & Podcast - Louisville, KY April 2017 to Present
• Wrote factually correct, concise and engaging news stories within tight deadlines.
• Introduced fresh and new angles on previously-reported material to update and inform readers.
• Wrote and produced compelling investigative and human-interest stories about celebrities and iconic news subjects.
• Conducted on-air interviews with celebrity guests such as Ambassadors and Congressional members.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Developed and deepened relationships with college campus representatives to meet with potential Interns for recruitment.
• Prioritized tasks and carefully managed time to consistently meet delivery dates Retail Manager
MAC Cosmetics - Louisville, KY
June 2017 to September 2019
• Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Offered direction and gave constructive feedback to motivate team members.
• Balanced needs of multiple customers simultaneously in fast-paced retail environment.
• Created strategies to develop and expand existing customer sales, which resulted in 21.5% increase in monthly sales.
• Traveled to multiple doors to train Managers and Associates on consistent basis Executive Manager
Macy's - Louisville, KY
November 2014 to February 2017
· Stayed up to date on latest information and trends in Ready to Wear to maximize knowledge and sales potential.
· Determined appropriate budgets and administered expenditures.
· Evaluated performance of designated areas and made proactive adjustments to improve results.
· Set and implemented ambitious objectives and strategic growth plans.
· Established clear and effective policies for different areas of operations.
· Inspired and managed staff of 60+ Associates to trend better than the company.
· Used events to propel leverage in retail market.
· Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
· Operated and maintained applicant tracking and candidate management systems. Business Manager
Dillard's - Louisville, KY
October 2012 to November 2014
· Tracked financial data and completed reports detailing key metrics.
· Oversaw hiring and recruitment, employee motivation and training.
· Evaluated sales and expense records and made proactive adjustments to policies and procedures.
· Created and executed marketing/PR campaigns, including new product introductions and existing product development.
· Planned business operational mandates and policies, starting with defining customers and market.
· Identified "bottlenecks" and implemented new and improved processes and policies.
· Created standard quarterly marketing collateral while ensuring all deadlines were met.
· Brought Estee Lauder cosmetics to #1 in country.
· Was relocated to Cincinnati Ohio to implement successful strategies.
· Maintained filing system of current, prospective and future positions.
· Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
General Sales Manager
Radio Multi Media Inc - Milwaukee, WI
November 2011 to September 2012
· Modified layouts and promotional techniques to drive sales.
· Delivered high levels of service to clients in efforts to build upon relationships for future endeavors.
· Resolved issues quickly through meticulous research and quick decision making.
· Created and implemented highly effective and individualized solutions for clients.
· Developed department's first incentive performance plan which motivated staff and resulted in 23% increase in sales.
· Stayed current on category markets in order to take advantage of latest trends.
· Assisted in creation of marketing objectives and advertising strategies that were utilized in promotional efforts.
· Managed team of 24 Account Executives and On-Air Personalities.
· Generated reports detailing project information and predictions.
· Developed and deepened relationships to form lasting and loyal partnerships.
· Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
· Facilitated new employee orientations to foster positive team attitude. Director of Sales
Hotels by Carlson - Louisville, KY
July 1996 to November 2011
• Improved lead generation strategies resulting in increased client acquisition.
• Created sales strategy in alignment with brand image, which resulted in 34% boost in annual sales.
• Monitored sales and marketing performance and implemented actionable improvements.
• Processed sales statistics and data to report on performance.
• Lead efforts with Kentucky Derby Festival to provide events in convention space.
• Awarded contracts with 100 Black Men, Darrell Griffith Foundation and numerous corporations.
• Worked with Celebrities to provide any incidentals upon arrival.
• Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
• Negotiated contracts with Executives of Fortune 500 companies.
• Attended networking functions to improve existing client relations and acquire new ones.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• As Task Force team, audit multi property sales departments and trained leadership. President/CEO
Princess K Productions, LLC - Louisville, KY
March 1997 to January 2011
· Prepared and disseminated press releases for company and clients.
· Developed and deepened relationships with media outlets.
· Reviewed and corrected materials prepared by all staff to proofread and edit for spelling, grammar and style.
· Garnered and tracked media coverage for clients, company and specific campaigns.
· Worked specifically for major label Artist and record companies.
· Tour coordination and execution.
· Booked talent and promoted events nationally to 100% sold out arenas.
· Planned national tour of Talent and promoted ticket sales.
· Trained and recruited Interns to work with difficult situations in execution of events.
· Hired and managed employees to maximize productivity while training staff on best practices and protocols
· Organized transportation for events.
· Hired security and worked with Law Enforcement for events that required blocking of streets. Education
Fashion Merchandising and Marketing
Watterson College - Louisville, KY
Skills
• Recruiting
• Leadership
• Employment & labor law
• Analysis skills
• Business requirements
• Time management
• Training & development
• Business development
• Performance Marketing
• Contract Negotiation
• Analytics
• Management
• Microsoft Office
• Social media management
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Hotel experience
• Sales
• Public Relations
• Process Improvement
• Presentation Skills
• Branding
• Customer service
Certifications and Licenses
Certified Target Case Manager
Present
Certified in the state of Kentucky and available in Tris system. This position is a beacon of resources, encouragement and advocacy for clients. A TCM has been trained in state and federal laws concerning caregiving in the health field.
CPR Certification
Assessments
Recruiting — Highly Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient October 2021
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Case management & social work — Highly Proficient
November 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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