Customer Service Cashier Supervisor

CURRICULUM VITAE Anthony Gomes

Contact No : 91-974*******/800*******

E-Mail : *******.*********@*****.***

Whatsapp NO. : 91-947*******

SYNOPSIS

Overall 9 years of experience in Retail operation.

Managed high standards of visual retreat for the customers.

Effectively managed Industrial relationship with all stakeholders.

Received highest customer satisfaction index rating for the managed stores.

Team management leading higher results and profitability.

Optimization of sales and targets YOY basis.

Managing overall efficiency of store operation with respect to customer service, Retail standards, inventory and Manpower to achieve business top line.

Studying industry, market Trends and performing competition analysis.

Plans for seasonal promotion and their feedback.

Aging and old stock clearance.

Setting up of new store with all the required peripherals including selection of resources,use of market research data for the location and setting up targets for initiation and getting it to a fully establish and functional store.

CAREER OBJECTIVE

To be associated with a reputed firm as a team player where experience, hard work with sincerity, excellent interpersonal and communication skills, flexibility and resourcefulness, and the ability to manage multiple priorities, provided excellent opportunities for a career growth.To be part of a company that leads to the best in my profession and society. To emerge as a true professional and make valuable contribution in the discipline of Managerial Science.

PERSONAL QUALITIES

Creative, organized & dedicated at work.

Ability to work cooperatively with other.

With warm personality & concern with others.

Ability to learn new procedure quickly.

Initiative to improve my skills & services.

WORK EXPERIENCE GULF 8 YEARS

From 1st February 2019 To 10th December 2019

DESIGNATION : Store Supervisor

EMPLOYER : Universal Cold Storage

LOCATION : KSA

KEY RESPONSIBILITIES:

●Sales

Set and monitor weekly & monthly sales targets; carry out periodical performance reviews.

Prepare monthly performance reviews for analyzing the sales and market competition.

Operate an effective stock management system to maximize sales and profitability Provide customer’s qualitative feedback on Brands, Product, Categories, Styles, Colors, Fits& Sizes.

●Cost –Ensure management of operations towards optimization of cost with effectively handling of entire infrastructure & belongings keeping in mind the P &L, also analyze and suggest area for cost control and reduction.

●Shrinkage– Ensure implementation of loss prevention strategy/ process of optimizing shrinkage and loss prevention with sharing updated incidents reports and interact with HOD’s to understand the variance and future plan of action to control the same.

● People Development- Ensure development of people by training, coaching and mentoring to achieve the required competency levels & better productivity.

● Attrition- Lead engage and motivate people for better retention, being touched with colleagues for better understanding, solutions, queries, direction & supervision at personal& professional front.

● Inventory Control– Understanding & adherence of all set procedures periodically.

From 1st April 2015 to 30th April 2018

DESIGNATION : Assistant Store Manager

EMPLOYER : Twenty4 /Red Tag (BMA)

LOCATION : KSA

KEY RESPONSIBILITIES:

Customer Focus

Developing and managing the service environment.

Presenting a clean, net and organized shopping environment for the customers.

Set, monitor and continually seek to improve customer service standards within the store.

Monitor handling of Customer complaints.

Provide a safe and clean store environment for employees and customers.

Assist in Minimizing Stock Loss in Line with Targets

Be aware of potential areas of shrinkage and areas of risk and suggest of corrective action to be taken.

Ensure random pricing checks on products to be completed on time.

To assist in accurate stock counts as per store requirements.

To provide an excellent customer service being at all time helpful, cheerful and knowledgeable about the products involved.

To maintain Retail standards in all ways for the effective running of the showroom.

Customer Service

To provide customer satisfaction by delivering exceptional customer service

To have a clear understanding of the section and providing product knowledge to customers.

Communicate appropriately with customers including proactive greeting and acknowledgement.

Follow procedures for dealing with specific customer orders.

Follow the GOLDEN RULE of selling – greeting, asking, listening, advising reassuring and thanking the customers.

To provide information about the customers to the store manager.

From 1st December 2013 To 31st March 2015

DESIGNATION : Cashier Supervisor

EMPLOYER : Twenty4 / Red Tag (BMA)

LOCATION : KSA (Saudia Arabia )

From 1st February 2013 To 31st November 2013

DESIGNATION : Head Cashier

EMPLOYER : Twenty4 / Red tag (BMA)

LOCATION : KSA ( Saudia Arabia )

From 29th March 2012 To 10th August 2012

DESIGNATION : Head Cashier Cum Customer Service

EMPLOYER : MAF Carrefour Hyper Market

LOCATION : UAE (Dubai)

WORK EXPERIENCE DOMESTIC

Travels & Rentals : Worked as cashier from 25.01.2010 to 10.03.2011

Plaza Banquets : Worked as Trainee accountant from 06.05.2011 to 17.11.2011

Academic Qualification & Orientation

B.com(Hons) in Accounts from Calcutta University in 2011.

ISC in 2008 from ST. Sebastian’s Kolkata.(W.B)

ICSE in 2006 from ST. Sebastian’s Kolkata .(W.B)

ACCOLADES

Received “Well Done” card from Area Manager for Achieving 100% marks in mystery audit in the month of July 2015 which is new benchmark set by the Khamis Binjalalah store in the region. (SRO)

Received “Well Done” card from Area Manager for Standard Operating Procedures & Maintaining Retail Standards.

Received “Well Done” card from Store Manager for the support given in the opening of the 3 T4 new store in the region.

Received certificate of achievement from Mr. Shabazz Shaik. (Country Head)

ComputerIntellects

Diploma in Microsoft Office (Word, Excel, PowerPointetc.)

Good working knowledge on Microsoft outlook.

Key Soft Skills

Interpersonal Relations & Team Work.

Healthy Interaction with Customers.

Ready to learn and adapt quickly according to change.

Honest, Sincere & Dedicated towards goals.

Optimistic.

PERSONAL DETAILS

Name : Anthony Gomes

Date of Birth : 13th of October 1987

Nationality : Indian

Civil Status : Bachelor(unmarried)

Religion : Christianity(R.C.)

Linguistic

Proficiency : English, Hindi,Bengali, Urdu and Arabic.

PASSPORT DETAILS

Date of Issue : 10th of January 2020

Date of Expiry : 9th of January 2030

Passport No. : U7184086

Place of Issue : Kolkata

PERSONAL STATEMENT

What I can offer your company is

My deep sense of responsibility and hardworking nature.

Ability to work in a dynamic and competitive environment.

Knowing my abilities and aptitude, I am sure that career with your organization would be mutually beneficial.

I hereby declare that the information provide above is correct and complete to the best of my

knowledge and belief.

Anthony Gomes

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