Customer Service Travel Agent
Resume:
**** ****** ******* *** **** *C
Glen Burnie MD **060
********@*****.***
REAL ESTATE OWNER/INVESTOR,
CONTRACT/FRANCHISE SPECIALIST, FOOD AUDITOR/INSPECTOR, HEMATOLOGY LABORATORY TECHNICIAN, RESEARCH SCIENTIST
An accomplished and awarded contract/franchise specialist and food auditor/inspector with over 25 years of experience in private, corporate and governmental settings.
Highly skilled in contract negotiation, inventory management, marketing, human resource management, security operations, quality assurance, problem solving and customer service.
Real Estate Owner/Investor/Homeowner Association Board Member
2011 – present
PROFESSIONAL EXPERIENCE
7-Eleven, Glen Burnie, MD, USA
Oct 1997 – July 2014
Franchisee, Owner-Operator
Responsible for daily operations including: Supervision of all employees (includes finance, maintenance, marketing, and administration), Inventory ordering and monitoring, Interacting with various vendors.
In charge of all security issues, video monitoring, apprehension of shoplifters, liaise with local police.
Human Resource Manager
Corporate Liaison
Customer Service Specialist
United States Department of Agriculture (USDA) - Food Safety and Inspection Service (FSIS), Hurlock, MD, USA
Jan 2010 - Sep 2012
Food Inspector
Food Inspector working in a poultry slaughter/processing plant. Responsible for inspection of poultry including the detection of diseases.
Fully versed in USDA/FSIS regulations and Standard Operating Procedures.
Working in accordance with the Federal Meat, Poultry, and Egg Products Inspection Acts.
Received certification in Hazard Analysis Critical Control Point (HACCP) training.
Experienced in Sanitation Standard Operating Procedures (SSOP).
Well versed in the use of HACCP principles and SSOP practices in order to verify slaughtering/processing plant adherence.
Experienced in basic mathematic and elementary statistical concepts in order to perform testing and sampling procedures.
Well skilled in obtaining and interpreting results and presenting the conclusions of these procedures.
United States Department of Defense, Manama, Bahrain
Apr 2006 - Oct 2009
Food Auditor/Veterinary Health Technician
Food auditor and translator for 3006A sanitary inspections of facilities that are listed on the US Military Approved Sources database as well as in-house military food facilities which include warehouses and food courts.
Inspections are performed on all vendor supplied imported and exported food and materials, assuring that products approved for import were in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
Responsible for verifying the accuracy of labels and foreign health certificates and examining products and containers to determine if the product is sound, wholesome,
unadulterated, and meets U.S. requirements.
Responsible for over 60 audits in various countries which include but are not limited to Gulf Air Catering, El Marauie Food and Dairy Facility, Koki Chicken, Pepsi Cola, Coca Cola and Nestle. These inspections include but are not limited to manufacturing and food and beverage processing and packaging. Review and implementation of Hazard Analysis Critical Control Point regulations in all facilities. Review of all facility Sanitation Standard Operating procedures. During the auditing process, all consumables are checked against the control point standard and are evaluated accordingly. Also performed are audits of the facilities structural soundness (interior and exterior) including electrical and plumbing systems, roof integrity, proper signage, cleanliness and safety procedures.
Animal health technician providing clerical and technical support to National Security Agency (NSA) Bahrain veterinary treatment facility.
Preparation and execution of paperwork for the import and export of domestic animals. Preparation of required health certifications needed for import/export.
Responsible for the daily operations of the clinic which included the care and maintenance of military working dogs and over 400 privately owned animal records, scheduling appointments, operating the Avimark database, clinic room preparation and patient processing.
Assisting the veterinarian with exams, dental and surgical procedures, diagnostic tests (fecal floatation, heartworm tests, FELV/FIV tests, hematology, blood chemistry and radiographs. Maintain knowledge of normal and abnormal health conditions, vaccination requirements, anesthetic monitoring and over the counter medications.
Responsible for the daily maintenance of all clinic equipment.
El Gendi Travel, Philadelphia, PA, USA
Mar 1992 - Oct 1997
President
Owner/Operator of a busy International Air Transport Association (IATA) and International Airlines Travel Agent Network (IATAN).
Airline Reporting Corporation (ARC) approved travel agency specializing in domestic and international travel including vacation packages, airfare, hotels and rental cars for corporate and leisure clients.
Responsible for the organization and coordination of all international and domestic itineraries and collaborating with external vendors to insure schedule, price and timeline.
Specializing in packages and accommodations for parties of 1 to several thousand, including Hajj and Umrah packages,
Well-appointed travel consolidator who was personally responsible for negotiating and procuring contracts from a myriad of international airlines thus greatly improving revenue by the offering of discounted rates to other travel consultants, corporations and groups.
Shipping agent. Certified UPS shipping agency. International cargo shipping agency. Fully versed in international cargo and animal shipping and transport via air or sea transport of commercial and household goods. Comprehensive understanding of international import/export regulations.
Strong understanding of international travel requirements and travel protocol.
Familiar with military personnel travel vouchers using charter airlines or MAC transportation.
Experienced marketing consultant using various outlets such as trade shows, printed and spoken media.
Temple University Hospital, Philadelphia, PA
May 1992 – July 1997
Hematology Laboratory Technician
Hematology laboratory technician in a major trauma hospital
Responsible for processing patient blood samples
Tasks include – CBC, PT, PTT, bleeding time, slide preparation and evaluation of blood counts and evaluation of cerebral-spinal fluid for presence of blood cells
Reporting of results to appropriate department/individual
SmithKline Beecham Pharmaceuticals, King of Prussia, PA
May 1986 - Mar 1992
General Toxicology Scientist, Laboratory Animal Care Specialist
General Toxicology Scientist evaluating pharmaceutics and biologics
Author protocols, standard operating procedures and reports
Performed complete necropsies to evaluate any toxicological effects on body systems and/or internal structures. Removed, trimmed, and processed tissue for histological evaluation
Responsible for the set up and execution of animal studies used in pharmaceutical research
All studies run strictly according to designated Protocols, Good Laboratory Practices (GLPs) and Standard Operating Procedures (SOPs)
Assist in Quality Assurance evaluations
Species of animals include rat, rabbit, mouse, dog, and non-human primate
Enrichment programs instituted for all animals
Dosing techniques: Oral gavage, intravenous, subcutaneous, and intraperitoneal
Checked for abnormal observations with animal's health and/or reaction to medication
Recorded and evaluated data including but not limited to graphs, charts, and appendices
Prepared and dispensed drug dosing formulations. Types of formulations include suspensions, solutions, and bolus
Used slit-lamp photography to identify and evaluate ocular lesions
Laboratory Animal Care Specialist responsible for care and welfare of all laboratory animals
Prepared specialized diets
Promoted and participated in animal enrichment activities
Collected blood and urine samples
Monitored temperature, light, humidity, and cleanliness of animal facilitie
Document preparation
EDUCATION
Delaware Valley College, Doylestown, PA
Bachelor of Science, Animal Science, 1986
LANGUAGES
English - Fluent in reading, writing and speaking
Arabic - Fluent in reading, writing and speaking (Native speaker)
AWARDS
7 - Eleven
Highest Average Store - 2012
Retailer Initiative Champion - 3rd Quarter 2012
Outstanding Performance and Lasting Contribution to 7-Eleven Market #2546 - Sales Increase, May 2011
Outstanding Performance and Lasting Contribution to 7-Eleven Market #2546 - Sales Increase, September 2010
Outstanding Performance and Lasting Contribution to 7-Eleven Market #2546 - Sales Increase, May 2009
United States Department of Defense
Medal 3 Stars, Excellence September 2008
Medal 3 Stars, Excellence August 2008
Medal 1 Star, Excellence June 2008
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