Care Representative Customer

STEPHEN MARK MYERS

***** ***** **** ****** *** **89 Phone: 239-***-****

Fort Myers, FL 33966 Email: **************@*****.***

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SALES & MARKETING MANAGEMENT

A top-performing and resourceful Sales & Account Manager credited 20 + years of combining sales, marketing, and operations expertise to deliver substantial revenue growth in highly competitive business markets. Strong expertise in networking with clients and contractor, as well as leveraging existing networks, and proactively hunting and tactfully closing new accounts. Highly accomplished in consultative selling and ability to build and maintain relationships.

AREAS OF EXPERTISE

• B2B Sales * Outside Sales * Sales Cycle Compression

• High-Level Sales Proficiency * Tactful Closer * Marketing & Promotion

• Strategic Planning/Analysis * Staff Management * Industry Networking

• New Business Development *Integrity Based Selling

• * Sales/Forecast Management

KEY SKILLS ASSESSMENT

STRATIGIC KEY TALENTS - Proven success in all facets of sales and marketing, including networking, team management, quality control, design, and fabrication utilized as a company President, Founder, and Owner/Manager.

CUSTOMER & SALES MANAGEMENT- Committed to quarterbacking internal teams, with strong customer service skills that exceed customer satisfaction, through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive sales.

PROFESSIONAL EXPERIENCE

INTERNATIONAL BROTHERHOOD OF ELECTRICAL WORKERS LOCAL 1579 - WELDER 2018-Pesent MASTER FAMILY CULLIGAN WATER-FORT MYERS, FLORIDA 2014-2018 SALES & CUSTOMER CARE REPRESENATIVE

Registered Sales Consultant and Customer Care Representative Installation of water purification systems including City and Well applications.

• Perform seven different comprehensive tests to analyze the water then reviewed the options with the customer to treat their water problems.

• Steered negotiations of pricing with customers

Excellent customer satisfaction and reviews.

THE SCREEN DOCTOR- FORT MYERS, FLORIDA 2010-2014

SALES & MARKETING PROFESSIONAL

Achieved success as an outside Sales and Marketing professional for pool enclosures, lanai, and front entryways.

• Presented and launched campaigns that generated hundreds of thousands of dollars in additional profits annually, winning additional business and clients for The Screen Doctor.

• Exemplary customer reviews generated from presentation of products, services, and follow- through.

• Unrivalled interpersonal skills utilized with clients, contractors, and business services, driving tremendous success.

ALUMINATIONS SERVICES, INC.- FORT MYERS, FLORIDA 1995-2009 FOUNDER, PRESIDENT

Aluminations Services, Inc. was a sophisticated manufacturer or ornamental designs and fabrications of custom-built stairs, balconies/railings, spiral stairs, perimeter barriers and gates.

* As owner and founder, the company’s financial structure, success, and customer satisfaction was a paramount element of the operation.

• Managed staff of between 18 and 24 employees that included performance evaluations, training, and supervision to ensure optimal productivity and quality assurance.

• Developed and administered annual budgets, cost containment reports, purchase orders, ands inventory control records for appropriate entities.

• Instituted strong networking channels to recruit and train, or re-train personnel.

• Networked to gain customers, and to locate contractors, individual homeowners, homeowner associations, and county municipalities.

• Led CAD staff overseeing customer designs, ensuring flawless specifications were met, and customer satisfaction was achieved.

• Created goals and incentive packages to benefit all staff, encouraging optimal quality teamwork and production.

• Directed and developed estimates, scheduling, and coordination of all products, materials, purchasing, and proposals.

• Demonstrated effective solutions to client problems employing interpersonal skills, evaluations, and an astute ability to generate resolutions and implement customer satisfaction. EDUCATION & CERTIFICATIONS

Specialty Contractors License – State of Florida DBPR Commercial Diving & Training Certification – Deep Sea Diving School - California Welding Certification – Salem County Technical School – New Jersey Military Service – U.S. Navy Machinist Mate – Honorable Discharge – California Welding – IBEW Local 1579 – Augusta, Ga

References upon request.

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