Customer Service Representative
Resume:
918-***-**** Tulsa, OK ***** *****.**********@*****.***
Objective
Seeking customer service representative to leverage my strengths of customer service, retention and building sales while maintaining best practice standards and strong work ethics. Customers are always the number one priority.
Work Experience
The Crosby Group – March 2019 – Present
Customer Service Representative
customer relationships
Input & maintained orders/quotes
Worked with sales managers to resolve customers issues
Communicated with production & purchasing to fulfill demand
streamlined/expediated orders through the warehouse
Addison Group/ABC Supply Company – December 2017 to March 2019
Receptionist
Received and transferred calls
Processed credit card purchases
Opened and distributed mail
Completed tax corrections for accounts receivable
PCRs and cost adjustments for accounts payable
Researched and obtained vendor past due invoices
The Rowland Group/Red Devil Inc. – March 2017 – August 2017
Customer Service Representative
Processed orders for over 900 customer accounts
Set up and maintain new customers
Researched, prioritized and resolved customer issues timely and accurately
Provided information and pricing for products
Communicated effectively with shipping, production, and sales departments to assist customers with orders and inquiries
Dreams Wine & Liquor – March 2014 – September 2017
Assistant Manager
Maintained inventory levels and oversee new orders
Scheduled staff and onboard new employees
Ensured customer service standards are upheld
Coached staff to achieve sales and productivity goals
APA Services/Nordam – June 2016 – September 2016
Document Control Assistant/Receptionist
Completed data entry, transporting and managing
Worked with SAP, GlobalX and Iron Mountain
Obtained in depth, high security clearance
Performed receptionist & mailroom duties
Maintained conference room schedules
Xpedx – June 2003 – January 2013
Account Manager – Team Sales Associate
Negotiated pricing for all new and existing accounts
Visited existing customers weekly
Sourced potential customers
Submitted weekly sales reports
Provided customer support for sales staff
Placed orders from incoming calls and sales representatives
Completed E3 Certification – xpedx purchasing program
Kept track of inventory for customer-specific stock
AEP/PSO – May 1998 – May 2003
Administrative Assistant for Supervisors & Line Crews
Proficient in writing and handling business correspondence
proven ability to organize personal work priorities
managing, filing and updating records
managed truck fleet for on location crews
expert in handling office equipment and technology
general office procedures
Cynthia Parker
Areas of Expertise
Customer Service
Complaint Resolution
Customer Retention
Product Knowledge
Telephone Manner
Administrative Duties
IT Skills
Microsoft Word
Excel
SAP – Gunnebo/Crosby
AS400 - Crosby
GlobalX System
E3 Purchasing – Xpedx
Epicor
References
Mike Combs
Sigma Supply of North America
Gwen Vargas
Asheville cardiology associates
Krysti bean
axel royal, llc
kathy lewis
Professional Image
Education
High School Diploma
Certifications & Development
2 yr. xpedx Sales Academy Training
Contact this candidate