Customer Service Dollar General
Resume:
Destiny Norton
Louisville, KY *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Secretary/Bookkeeper
Entreprenuer - Brandenburg, KY
January 2019 to Present
• Scheduling
• Multimedia publishing (creating web presentation, advertising networking etc.)
• Keeping up with important information and ensuring everyone is up to date with all details for jobsites
(etc.)
• Creating blueprints
• Housekeeping (tidying up around the shop, and office and ensuring everything is stocked and organized.
• Book keeping
• Assist and learn about creating custom conveyer systems for different factories and business Alliance Entertainment
300 Omicron Ct. - Shepherdsville, KY
2011 to 2012
40165
(502) 543- 1855
* Started out in packing/shipping. Duties included: Pulling totes/boxes from assembly line, scanning into the system and ensuring there are no issues, damages, or errors with merchandise and or order. Quality control check, printing order sticker (assuring address, and or customer information correlates with system and packing items/order to be shipped.
* Moved to returns/receiving. Duties included: Scanning returns from assembly line, documenting issues, ensuring correlation with customer issue/ reason for return, along with adding any additional information that may have been missed. Safety checks and quality control. Housekeeping was also a very important task for both positions. (Keeping areas clean, swept and debris free.) Dollar General
2320 Bypass Rd. Brandenburg Ky. 40140
* Duties:
At Dollar General we were given a list of daily tasks we must complete before end of shift.
* At the beginning of my shift I counted my drawer and documented total, prepared cash register (station) for sales.
* When there were no customers, responsibilities were to sweep the entire store progressively.
* "Zoning" or "Face-Front" -(ensuring product throughout the store was pulled forward checking dates and barcodes, while tidying shelves so they were satisfactory for customers.)
* Inventory (only occurred once every few months)
* Inventory required counting every individual product on all shelves in store and documenting.
* Overnight Stocking (depending on demand, and shift)
* At the end of my shift, after counting down cash register and printing the "Cash-Out Receipt." Dust mopping the whole store, shake out all rugs, and then mop entire store. Ensure business is ready to go for the morning shift. Shutting out store lights, setting alarm, and locking up. Amazon
Omicron Ct. Shepherdsville Ky. 40165
* Packing/Shipping- Quality control check, scanning items in bin- ensuring they matched what we had listed in the system, pack each item and placed the correct mailing sticker on each order. If there was any issue with any order we were to solve it in a timely manner so order can be shipped on time. Each day we had a different quota to fill. Housekeeping was also essential in this position. Education
High school or equivalent
Meade County High School - Brandenburg, KY
May 2010
High School Diploma
Meade County High School
Skills
• Graphic Design
• Bookkeeping
• Adobe Photoshop
• Layout Design
• Photography
• Presentation Skills
• Web Design
• Social Media Management
• QuickBooks
• Adobe Illustrator
• Marketing
• Customer Service
• Microsoft Excel
Assessments
Work style: Reliability — Familiar
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Work style: Conscientiousness — Highly Proficient
November 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
* Listens attentively
* Negotiates situations effectively
* Provides constructive feedback
* Strong planning skills
* Executes multiple tasks at once
* Identifies and allocates resources appropriately
* Identifies problems & develop solutions
* Gathers information & assess current situations
* Delegates tasks effectively & efficiently
* Provides well thought out solutions
* Welcomes responsibility, and constructive criticism.
* Adapts quickly to ever-changing (and/or) more stressful situations/environments
* Has taken computer skill classes. (Typing, Excel, Power-point, Access etc.) Multimedia Publishing class: applied publishing and presentation concepts through the development of sophisticated business documents and projects. These documents include, but are not limited to, tri- fold brochures, manuscripts, reports, bi-fold programs, catalogs, newsletters, flyers, business forms, graphs, web pages, on-screen presentations, and video productions. Equipment such as scanners, digital cameras, video cameras, and color laser printers, may be utilized in creating the documents. Formatting, editing, page layout, and design concepts are taught. Distribution ready publication standards are applied to all projects. Students will develop communication skills, problem-solving techniques, cooperative learning, and interpersonal skills.
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