Desktop Support Operations Associate

Michael Robert Coates

*** ***** **. *******, ** *3907 email: **********@*****.***

Phone: 831-***-**** LinkedIn: https://www.linkedin.com/in/michaelrobertcoates

Summary

Analytical, detail-oriented, aspiring IT Professional possessing a Bachelor’s Degree in CSIT; Network Security option. Utilizing my problem solving nature, dedication to success, attention to detail along with an unrivaled work ethic. Determined to propel to a high level of success in my current role while open to taking on new challenges. Demonstrated leadership, time management, along with ownership of responsibilities and an eagerness to learn are assets I continue to apply.

Education

California State University Monterey Bay

Dec 2015

Bachelor of Science in Computer Science and Information Technology

Concentration in Network and Security

Capstone Project

CSUMB

2015

Virtualization deployment with WYSE thin clients, installation of hardware, documentation (user manual, webpage, project plan,) Unidesk2 template / application layer creation and updates.

VMware VSphere / VCenter client pool attachment to push out images.

Installation of Physical Host, attach to Network and Storage Area Network

Hartnell College

May 2013

Associate of Science in Computer Science and Information Systems.

Network and Security option

Work Experience

Akorbi at Google / Waymo EngOps Operations Associate March 2021 - Present

Performing triage on software events for Autonomous Vehicles. Utilizing proprietary software to establish Detailed Root Cause. Assisting new joiner training, mentoring, QC new joiner work. Assuring quality metrics are met, performing one-off tasks, assuring SLA’s are met on time.

Digital Storm / PC Assembler Oct 2020 – March 2021

Custom PC Assembly based on customer guidelines. Primary focus on custom gaming setups. Precise component placement, intricate wiring for efficiency and performance.

Freelance, IT Consultant / Desktop Support 2007 - Present

IT Consultation / System Builds / Break – Fix / Virus – Malware / Network – Security

Jakks Pacific / THQ, Quality Assurance (Game Tester) 2002-2005

Created test plans, managed small teams of 3 to 6 employees. Assisted Lead Tester with administrative duties / assign bug classifications, prioritizing severity.

Certifications

CompTIA A+ (pending re-certification) ID: COMP001020691543

MOUS (Microsoft Office User Specialist) Certification, Word / PowerPoint 2010

Volunteer / Extracurricular

Bubbas Workbench, YouTube Content Creator 2016 – Present

Providing Educational / Informational / D.I.Y. How To / Entertainment

Loaves, Fishes and Computers: Volunteer 2010

Assisted in multi computer network setup in low income complex community room. Set up specialized access providing a benefit; inward / outward security to user and equipment.

National Cyber League: (Capture The Flag) Team Competition 3rd place 2014

U.S. Cyber Challenge: Cyber Quests Security Competition, 2014

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