Customer Service Support

Overview

Over *+ years expeirece leading retail teams promoting in-store efficiency within multiple departments. Proven track record of increasing sales forecast through customer in-stock, customer availability, and process execution in a $100 plus million dollar store.

Skills Summary

Adaptability

Advance MS Office

Rapport Building

Leadership

Communication

Customer Support

Sales Analysis

PnL Review

Interpersonal Skills

Problem Solving

POS System

TC70

Employment History

WALMART – ELK GROVE. CALIFORNIA

2016 to PRESENT

lead, train, and support the sales associates in their departments. I am responsible for tracking merchandise, sales, and the financial aspects of their department, while also answering customer questions and greeting them. Responsible for monitoring and supervising a group of employees with the purpose of setting and achieving goals that contribute to the growth of the organization. Communicating the company’s sales and customer service goals to team members, motivating them and assessing their performance, and keeping the management and/or the appropriate personnel updated on the performance of the team. assist the sales manager with sales strategy development and implementation, which involves developing strategic sales plans that are aimed at expanding the client base and ensuring that Walmart maintains a strong presence in the industry.

KOREAN PLAZA- RANCHO CORDOVA, CALIFORNIA

2016

Responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Duties include balancing the cash register, making change, recording purchases, processing returns and scanning items for sale. Responsible for maintaining positive impressions for the company. Maintaining cleanliness and company branding. Developed and trained new hires on store process’ and standards.

SHIPPING AND RECEIVING- APPLE INC. ELK GROVE, CALIFORNIA

2015-2016

work directly with the Facilities Services Manager to achieve department goals. Build and foster a culture of teamwork. I would regularly interacts with people at all levels throughout the company and should represent the Facilities team as a professional partner at all times. I would frequently handle confidential information and must always be discrete and not disclose any details while providing world class service. Familiarity with scaling operations, technical support, and building scalable technical solutions, driven by data capture are important aspects for this role. Technical skills, adaptability to software changes, hardware improvements and roll out, specially intelligent locker and mail tracking software / hardware.

Education

CONSUMNES RIVER COLLEGE – Sacramento, CA

Nursing, 2016 GPA: 3.00

VALLEY HIGHSCHOOL – Sacramento, CA

General Education, 2014 GPA: 3.0

Accomplishments

Recognition in Dance-2014

Recognition in Art-2014

Trained Store Team in New Apparel Scanning Process-2019

Developed and trained new associates on process execution and One Best Way

Increased Sales in both Appareal and Electronics YoY

MOD/Planogram training

Participated in the development of Store of Excellence to teach and train Region Teams on process execution and One Best Way/SOP

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