Customer Service Representative
Resume:
Debanisha Wilkerson
Houston, TX 77049
Cell: 832-***-**** Email: *****.*******@*****.***
OBJECTIVE
"A motivated administrative professional seeking a position in a challenging environment. Over 10 years’ experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.
PROFESSIONAL EXPERIENCE
M.D. Anderson Cancer Center, Houston, TX
Cashier, Transportation, Waitstaff, Call Center 05/2019 - 05/2021
Works with management to coordinate office coverage to ensure appropriate staffing levels during peak periods for daily breaks, vacations and unexpected absences.
Provides training and guidance to cashier and staff. Ensures that all employee are aware of procedural changes within the office.
Perform several job duties and provide customer service.
Take orders and make coffee, tea, and other drinks to customer specifications. Operate cash registers and credit card machines. Baristas may field customer complaints or questions, as well.
Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.
Maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.
Compro Tax of Houston, Humble, TX 03/2018 – 05/2019
Receptionist
Tax Preparation dealing with IRS audits, booking keeping, and payroll
Provided administrative support to executives and staff while answering multiple telephone lines, screen, and direct calls to appropriate staff.
Maintained the reception area and break room with appropriate supplies.
Typed reports, memos, correspondence, and order office supplies and assist all other administrative tasks.
Schedule appointments and maintained executive outlook calendar.
Hallmark- Humble, TX 12/2017 – 03/2018
Assistant Manager
Works with management to coordinate office coverage to ensure appropriate staffing levels during peak periods for daily breaks, vacations and unexpected absences.
Provides training and guidance to cashier and staff. Ensures that all employee are aware of procedural changes within the office.
Monitors, maintains and reconciles complex cashier’s report of all employee and merchant transactions on a daily basis. Prepares daily bank deposit.
Assists cashiers with error correction and balancing (potential exists for multiple variations of errors).
Starbucks Corporation Humble, TX 09/2015- 12/2017
Barista, Trainer
Perform several job duties and provide customer service.
Take orders and make coffee, tea, and other drinks to customer specifications. Operate cash registers and credit card machines. Baristas may field customer complaints or questions, as well.
Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.
Maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.
US Steel Houston, TX 02/2015–08/2015
Warehouse Administrate
Fill requisitions, work orders, or requests for materials, tools, or other stock items.
Identify damage, loss, or surplus of goods and materials stored in the warehouse.
Compile inventory balances and price lists.
Maintain records of all activities and processes pertaining to the storehouse.
KBR, Houston, Texas 03/2013-12/2014
Associate IT Asset Administration
Responsible for the monitoring of technical corporate assets that include software inventory and deployment, license management, desktop configuration and associated documentation.
Under general supervision, and occasional direct supervision, performs assignments requiring experience and knowledge of standard concepts within their field.
Displays core job competencies by analyzing possible solutions using standard procedures while developing advanced skills.
San Jacinto College North Children's Center, Houston, Texas 07/2010-03/2013
Teachers Aid
Reinforces teachers’ lessons and instructions by working closely with students who are experiencing difficulties.
Collaborates with teachers to develop creative methods of instruction to ensure active participation of students in class.
Facilitates and manages after school programs to provide supplementary lessons and homework assistance to 30 students.
Organizes annual field trips and coordinates closely with head teachers for tour itinerary.
Court Reporting Institute of Houston, Houston, Texas 07/2009-07/2010
Receptionist
Provided administrative support to executives and staff
Answered multiple telephone lines, screen, and direct calls to appropriate staff
Greeted guest upon arrival of institute.
Maintained the reception area and break room with appropriate supplies.
Typed reports, memos, correspondence and other administrative tasks.
Order office supplies
Schedule appointments and maintained executive outlook calendar.
Weiser Security Services, Houston, Texas 08/2008-10/2010
Human Resource Assistant/ Manager
Provided administrative support executives and staff in HR department
Answer multiple telephone lines, type reports, file, fax, and other tasks
Greeted and assist applicants upon arrival
Maintained applicant tracking, employee files, and reporting
Maintained expense reports and special human resource assignments
• Processed background checks, drug testing, personality testing,
Input employee information into Human resource information system
Processed office supplies order, uniforms, and traveling arrangements.
Trinity Gardens Church of Christ, Houston, TX 1/2005 – Present
Teachers Aid
Provide administrative support to classroom teachers in order to coordinate instructional efforts
Prepared lesson materials, bulletin board display, exhibits, equipment, and demonstrations.
Tutored and assist children in classroom setting individually or small groups to help master assignments and to reinforce learning concepts.
Maintained attendance records, reports, and academic status for each student.
Provide administrative duties, such as, typing, filing, answering phones inquiries, faxing and special assignments.
Operated computers, audiovisual aid, and other equipment and materials to enhance educational presentation.
INTERSHIP/VOLUNTEER EXPERIENCE/ TEMP AGENCYS
Brazos Fine Dining Restaurant & Hotel (Hostess), Houston, Texas
Gallery Furniture (Red Cross-Katrina), Houston, Texas
Wal-Mart –Deli (Customer Service Representative/ Manager), Houston, Texas
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Data Entry, Typing 35-40 wpm
EDUCATION
North Shore Senior High Graduated 06/2008
Houston Community College 08/2008-05/2012
Some College Non Degree
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