Customer Service Rep

MARY DENNISTON E: *************@*****.***

P: 910-***-****

A: Lumberton, NC 28358

P RO F ES SI O N A L SU M M A R Y SK I L L S

Organized and dependable candidate successful at managing • Gathering Information From Patients

multiple priorities with a positive attitude. Willingness to take on • Administrative and Office Support

added responsibilities to meet team goals. • Building Rapport and Credibility

Enthusiastic Job Title eager to contribute to team success through • Patient Confidentiality and Data Security

hard work, attention to detail and excellent organizational skills. • Operational Requirements

Clear understanding of Task and training in Skill. Motivated to learn, • Documenting and Recording Information

grow and excel in Industry. • Quality Standards and Protocols

• Patient Account Reviews

• Resolving Problems

• Calm and Effective Under Pressure

W O RK HI ST O RY

• Database Search and Data Entry Skills

UNC Southeastern - Patient Accounts Customer Service • Insurance Information Collection

Representative • Delinquent Accounts Monitoring

Lumberton, NC • 04/2013 - 01/2017 • Patient Health Information Access

• Outbound Calling

• Recommended service improvements to minimize recurring • Multi-Line Telephone Systems

patient issues and complaints. • Medical Charts and Records

• Reviewed and corrected claim errors to facilitate smooth • Computerized Maintenance

processing. Management Systems

• Followed document protocols to safeguard confidentiality of • Patient Medical Histories

patient records. • Health Information Act

• Time Management

UNC Southeastern - Medical Records Coordinator

• Billing Issue Resolution and Support

Lumberton, NC • 03/2003 - 04/2013

• System Verification

• Kept accurate log of requests for medical information and • Punctual and Hardworking

records. • Patient Service and Assistance

• Maintained accuracy, completeness and security for medical

records and health information.

• Interacted and communicated easily with department personnel

and public.

• Processed medical records requests from outside providers

according to facility, state and federal law.

• Organized, planned and directed medical records movements

per established policies.

• Uploaded records to patient's individual vault.

• Obtained necessary signatures on information release forms to

obtain medical and treatment records from other service

providers.

• Gathered patient information by collecting demographic

information from variety of sources.

• Uploaded physician progress notes, history and physicals into

electronic medical records.

• Created new medical records and retrieved existing medical

records by gathering appropriate record folders and contents

and assigning and recording new record numbers.

• Reviewed charts and flagged incomplete or inaccurate

information.

• Maintained patient confidence by keeping patient records

information confidential.

• Maintained patient records in compliance with security

regulations.

Lumberton/Southeastern Radiological Clinic - Radiology Clerk

Lumberton, NC • 06/2000 - 03/2003

• Processed, labeled and organized diagnostic images to match

with patient records.

• Handled private and confidential information in compliance with

hospital policies and procedures.

• Frequently double-checked patient histories and current

information while scheduling follow-ups and other appointments.

• Scheduled patient appointments in respective doctors' calendars

and followed up with reminder phone calls.

• Greeted visitors and initiated triage processes for clients to

streamline patient flow.

• Organized and maintained patient chart filing system to promote

quick data finding for staff.

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