Customer Service Contract Specialist
Resume:
B R O O K E L A S A T E R
*****************@*****.***
Claremore, Oklahoma 74017
PROFESSIONAL SUMMARY
I consider myself to be personable, after many years of customer service. I am highly motivated to further my knowledge. Skilled team player with strong background in high paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. SKILLS
Quickbooks Excel
Word Bookkeeping
Suggestive selling Customer service
Order management Promote sales
Processing payroll Data entry and management
Information gathering and analysis OSHA 30 Certified Contract Management Process Improvement
Budgeting Computer Networking
Microsoft SharePoint Case Management
General business knowledge Data Analysis
Attention to detail Effective communication
Critical thinking
EXPERIENCE
Mixologist, Hard Rock Hotel and Casino Tulsa, Jul 2017 - Current, Catoosa, OK Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards. Requested identification to verify patrons are of legal drinking age. Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.
Owner/Contract Specialist, AAA Trash Service, May 2015 - Jun 2016, Catoosa, OK Defined procedures and protocols to enforce health and safety standards within conservation work areas and labs.
Observed machinery in operation to identify and trace faults impacting performance. Handled crisis situations with calm approach to correct critical failures and restore BL
Jan 2009
optimal operations of equipment.
Consulted with truck operators to provide guidance on best practices and business operations.
Food & Beverage Manager, Osage Casino, Feb 2014 - Apr 2016, Sand Springs, OK Received and processed cash and credit payments for food purchases. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Explained menu item ingredients and preparation methods to assist decision-making for customers with dietary restrictions.
Operated with efficient and calm demeanor during high-volume shifts or special events.
Oversaw restaurant operations to meet company's standards of cleanliness and service and execute food and beverage sales.
Analyzed and recommended adjustments to staffing, performance targets, and resources to maximize profits and drive customer and employee satisfaction. Implemented and enforced standard operating procedures resulting in increased employee motivation and guest satisfaction.
Established departmental budgets and allocated resources to meet financial goals. Cafe waitress, Osage Casino, Aug 2012 - Apr 2013, Sand Springs, OK Observed all safety and sanitation requirements for food preparation and handling. Communicated with bar staff to clarify beer and wine offerings, flavor profiles, and pairings.
Provided beer, wine, and cocktail suggestions to accompany meal choices. Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments.
Monitored supply usage to reduce waste and company expenses. Sandwich Maker, Subway, Dec 2007 - Jun 2008, Mannford, OK Setup, preparing food.
Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. EDUCATION
High school diploma
Yale High School - Yale, OK
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