Travel Consultant Customer Service

Margaret Schroeder

***** ******** *****, 281-***-****

Fair Oaks Ranch, Texas 78015

www.linkedin.com/in/margareteschroeder ****.****.*********@*****.*** Recent MBA graduate looking to relocate with extensive customer service experience and an ability to identify and solve problems, seeking individual and collaborative opportunities to leverage my marketing and problem-solving abilities.

Education

Master in Business Administration, The University of Texas at San Antonio, TX, GPA 3.75 Special Classes: Data Analytics, Market Research, and Supply Chain Management, with two papers recommended for publication in Supply Chain Management, Certificate in Secondary marketing Research Bachelor of Business Administration Marketing, Texas Tech University, Lubbock, TX Special Classes: Sales, and Consumer Behavior

Experience

2020-2022 Hunter Service Group San Antonio, TX

Marketing Coordinator & Processes Coordinator, while pursuing MBA

Analyzed and improved internal processes in the Service, Customer Relations, and Warehouse departments

Built and maintained an Excel system, streamlining purchase orders, forecasting cashflow expenses, decreasing late fees by 70%, and improving vendor relationships

Increased Instagram and Facebook presence

Drove Google sales while reducing costs

Created seasonal client newsletters, Google Ad campaigns, and successful email campaigns increasing estimates sold

2019 The Grill at Leon Springs San Antonio, TX

Lead Hostess, while pursuing MBA

Designed and built a digital record system that increased bookkeeper’s productivity by 30%

Designed and built a digital seating chart to equalize waitstaff earning opportunity and improve morale

Trained new hostesses, reducing turnover and increasing customer satisfaction

Received frequent positive feedback from owner, managers, and employees 2015-2018 Affordabletours.com Stafford, TX

Content Manager /Travel Consultant, at the largest online travel booking agency in the United States

Retained highest percentage of repeat clientele for first year agents, approximately 9%

Learned to successfully utilize 15 operating systems to accomplish necessary tasks

Created reports to track popular tours that improved sales, profitability, and customer satisfaction

Identified opportunities and created new product promotions through good operator rapport

Received multiple top customer service awards from management

Received a tour operator award for second highest passenger bookings Skills Computer Skills: Microsoft Office & Google Equivalent, SPSS, ServiceTitan Familiar CRM Systems: ATOMS, ServiceTitan, and BirdEye S Certified Sailing Instructor and Evaluator for the Girl Scout Sailing Program

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