Customer Service West Tennessee
Resume:
Adrian B. Hart, Sr.
*********@*****.***
SUMMARY OF QUALIFICATIONS
Twenty years of successful entrepreneurial sales management experience.
Fourteen years of consistently exceeding sales/sales management goals.
Twenty years of personal and group sales presentations to small business owners and their employees.
MAJOR ACCOMPLISHMENTS
Top 5 Agency Development Manager in Annual Sales in TN: 2015 – 2019
(Colonial Life & Accident Insurance Co.)
Leaders Trip Award Winner - 2012 & 2013 and top 5 BPSR in sales – 2012 & 2013 (Sentry Insurance Co.)
President’s Council – 2008 & 2009 (American Republic Insurance Co.)
Sold over 1 million dollars in health, life, accident, disability, and business benefits to small business owners (United Group Assoc.)
President’s Council and National Team Builder Awards – 2001-2004 (United Group Assoc.)
Agent/Manager of the Month, Agent/Manager of the Quarter, and Magnificent 7 awards on several occasions (United Group Assoc.)
SKILLS
Professional training through numerous Learning Management Systems (LMS):
Managing Sales Performance
Sales Coaching
Sales Leadership
Proficient in Microsoft Office – Excel, Word, PowerPoint, and Outlook
CAREER EXPERIENCE
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY
Agency Development Manager September 2015 - Present
Selling group voluntary life, accident, cancer, critical illness, short term disability, dental, vision, 401k, and hospital confinement policies to small businesses in TN and GA.
Recruiting, hiring, and training Account Executives to sell voluntary insurance products.
REED FINANCIAL INSURANCE GROUP
Sales Manager November 2013 – September 2015
Sold home, auto, health, life, and accident benefits to small business owners and individuals.
Provided customer service.
Interviewed, hired, trained, coached, and motivated a team of 10 insurance sales agents.
SENTRY INSURANCE COMPANY
Business Products Sales Representative (BPSR) November 2010 - October 2013
Effectively sold business insurance (liability, workers compensation, auto, & umbrella), business/personal life insurance, and pension re-enrollment for small business owners in Chattanooga, TN and Memphis, TN including surrounding areas in west Tennessee.
Rated #1 out of 45 BPSRs in net new business premium billed and net new accounts written.
Rated #2 out of 45 BPSRs in annualized life premium sold in 2012.
Rated #3 out of 45 BPSRs in annualized group premium sold in 2012.
Rated #3 out of 45 BPSRs in net new accounts written in 2013 and annualized group premium sold.
Rated #3 in annualized life premium sold in 2013.
Increased the Memphis and west Tennessee territory customer base from 2 customers to 80 customers from June 2011 to October 2013.
AMERICAN REPUBLIC INSURANCE COMPANY
Agency Sales Manager April 2006 - November 2010
Effectively sold health, life, and accident benefits to small – business owners while doing my own marketing and customer service and working on a strictly commission basis.
Interviewed, hired, trained, coached, and motivated a team of independent insurance sales agents.
UNITED GROUP ASSOCIATION
District Sales Manager July 1999 - April 2006
Interviewed, hired, trained, coached, and motivated a team of independent insurance sales agents.
UNUM INSURANCE COMPANY
LTD Group Disability Benefits Manager July 1998 - July 1999
Managed a team of (10-15) Disability Benefits Specialists – that managed caseloads ranging from
1200 – 1500 disability claims. Worked with doctors, lawyers, case managers, vocational rehab specialists, and underwriters in order to properly adjudicate claims and free up reserve dollars for the company.
Effectively showed claims that had not been approved on a timely basis, claims that were possible pay & closes, settlements, denials, rescissions, etc in order to free-up millions of dollars in reserves.
EDUCATION
University of Tennessee at Chattanooga: M.B.A. – Organizational Management
University of Georgia at Athens: B.B.A. - Marketing (Sales & Sales Management)
PROFESSIONAL CERTIFICATIONS & AFFILIATIONS
Kappa Alpha Psi – Social Fraternity
Alpha Kappa Psi – Professional Business Fraternity
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