Customer service professional

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

ERICKA GOODMAN

© Antioch, TN 37013 615-***-**** <4 ********@*****.***

Punctual Driver with unprecedented talents in truck operations, loading and

unloading and route coordination. Experience in operating and driving various

trucks to transport goods and materials. Committed to ensuring delivery within

specified timeframes.

e¢ GPS and route planning e Dispatch Recordkeeping

e City and non-city driving e Verbal and Written

¢ Commercial driving Communication

e Route Planning and Adjustment e« Problem Assessment

DRIVER 11/2020 to 10/2021

VILANO EMPLOYMENT SERVICE NASHVILLE, TN

e Achieved consistent safety targets by adjusting driving to different road

and traffic conditions, balancing loads and avoiding dangerous driving

actions.

e¢ Completed routine pre- and post-trip inspections to evaluate vehicles and

assess maintenance needs.

¢ Coordinated efficient routes to avoid delays and optimize schedules.

¢ Obtained customer signatures to complete and process paperwork.

DIALYSIS TECHNICIAN 04/2020 to 10/2020

DCI NASHVILLE, TN

e Set up and operated dialysis machines for patients receiving treatment for

kidney failure.

e Explained dialysis procedures to patients and answered questions and

concerns prior to starting dialysis.

e Cleaned and disinfected hemodialysis machines, chairs, trays, room and

equipment.

e Measured and recorded patients' pre-dialysis and post-dialysis vital

statistics.

DISPATCHER OFFICE ASSISTANT 03/2019 to 04/2020

Grayline NASHVILLE NASHVILLE, TN

e Maintained updated and detailed records of calls in physical and electronic

database.

e Directed dispatching, routing and tracking of 50 fleet vehicles.

e Evaluated and adjusted routes based on daily needs, available workers,

traffic hazards and weather conditions.

e Answered and managed incoming and outgoing calls while recording

accurate messages for distribution to office staff.

DRIVER 10/2003 to 02/2019

Metropolitan Nashville Public Schools NASHVILLE, TN

e Completed routine pre- and post-trip inspections to evaluate vehicles and

assess maintenance needs.

e Achieved consistent safety targets by adjusting driving to different road

and traffic conditions

e Planned and adjusted optimal routes based on traffic and weather

conditions.

e Upheld high standards of professionalism and discretion when working

with high-value clients.

GED

Mcgavock High School, Nashville, TN

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