Customer Service Representative

ERICA TOMLINSON

*** ******* *** *** * Egg Harbor City,NJ 08215

609-***-**** *************@*****.***

PROFESSIONAL PROFILE

Retail Sales and Restaurant Industries: Stellar Waitress and Customer Service Professional Impeccably Trained Food and Beverage Head Waitress with 7+ years of honest and well-organized cash handling and waitressing expertise in fine dining and casual dining restaurant venues. Proficient in-service best practices, such as quick menu memorization and restaurant schematics. Enthusiastic provider of attentive customer service and food and beverage upselling. Eager to transfer strong and dependable work ethic in new positions in retail, hospitality, and tourism field. Got very sick in 2017 which had me in a coma for 16 months and had me in hospitals til 2019& then got Covid-19 1/8/2020 which had me in hospital til June 2020 and I’m now looking for a career path for the rest of my life

Thanks in Advance

HIGHLIGHTS AND QUALIFICATIONS

• Quality Customer Service Acumen

• High Expertise in Time Management

• Accurate Money Management

• Point of Sales Systems Skillset

• Interpersonal Communication Skills

• Trustworthy Office Administrator

WORK EXPERIENCE

Ocean Café

Head Waitress

Ocean City, NJ

2010-2017

• Entrusted to pay server with restaurant cash and input server checkout info on Aloha POS

• Coordinated waiting staff by monitoring servers, assigning tasks, and solving all concerns

• Thrived in fast paced restaurant setting over 50+ hours with strong communication skills

• Cross trained new staff on expectations, safety procedures, food handling, and protocol

• Applied wide range of knowledge for specific dishes and drinks for guests’ menu orders

• Increased sales by providing pleasant customer service to each guest to build loyalty base Atlantic City, NJ

Trump Plaza

Customer Care and Card Service Representative

2010-2014

• Gave all guests excellent service to develop positive relationship and repeated business

• Assisted customers in establishing credit lines with dutifully accessing credit information

• Protected casino’s assets by adhering to all of company policies and gaming regulations

• Handled general public interactions with respect regardless positive or negative response

• Followed strict rules and safety regulations to ensure sage and hazard free work setting

• Obtained necessary knowledge and skillset about New Jersey gaming relations as needed EDUCATION

Mays Landing, NJ

2005

Linwood, NJ

Atlantic Cape Community College

Associate of Arts in Education (A.A.)

Mainland Regional High School

High School Diploma 2001

TECHNICAL SKILLS

Windows XP, Microsoft Office Suite, Aloha Point of Sales System, Keyboarding, Data Entry

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