Accounting Technician Customer Service

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Corlis Dunston

757-***-**** *******@***.***

Education:

• Norfolk State University, Norfolk, VA; Bachelor’s in Business/Marketing Experience:

NAVSUP Fleet Logistics Center, Norfolk, VA 1997 – 2022 Information Technology Specialist/Assistant Contract Technical Representative (ACTR)

• Assistant Contract Technical Representative for the Norfolk division (comprised of 40 partner sites from Virginia, Indiana, Maine, and Georgia – approximately 2000 users) which provides education, training, and program oversight to functional managers and users of government computer equipment, networks, and other automated systems.

• Provide technical support to 2000 users who need advice, assistance, and training in applying hardware and software systems. Provide technical support to office staff/users with installing and troubleshooting new software program versions and updates, and acceptance of communication/network facilities; and configure software, and other user systems for effective integration of software systems. Serve as backup for Information Assurance Vulnerability Alert (IAVA) reporting.

• Collect and compile data and submit reports on user training and onboard equipment requirements, in compliance with higher echelon security policies.

• Approve requests for access to the network through use of the system authorization access request navy form

(SAAR form).

• Provide customer service/issue resolution for accounts including troubleshooting for all system types and permission group management.

• Account creation for new members and monitor accounts as well. Enter financial data into Enterprise Resource Plan (ERP) and make corrections as necessary. Utilize Active Directory to make changes to user and group accounts.

• Use NMCI Enterprise Tool (NET) to create unclassified and unclassified accounts, modify, delete, and update user network accounts. Use HP Service Manager (HPSM) to create functional and group accounts, modify, update, and delete network accounts, via Navy Marine Corps Intranet Network (NMCI). Use Microsoft Office,

(excel, word, access, and power point).

Customer Support

• Provide technical assistance and guidance to various functional analysts and experts within the functional codes at the partner sites and subordinate commands.

• Interpret policy, regulations and guidelines for users and managers by determining the impact of the policy to the organization and keep the users abreast of things that impact their ability to use government automated systems. Interprets policies, goals regulations and statutes and assist in determining employee training requirements.

• Initiates research in specific areas to determine program status, adequacy, and effectiveness of existing programs.

US Army Corps of Engineers, Norfolk, VA Mar 1997 - Aug 1997 Systems Accountant

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• Responsible for troubleshooting system problems within the Corps of Engineers Management Information System (COEMIS) financial accounting database.

• Properly maintained and corrected the automated financial system for deficiencies that may of occurred during transaction processing.

• Maintained the integrity of the system by analyzing the actions of various offices for incomplete accounting data.

• Established and maintained audit trails and supporting documentation associated with automatic updates.

• Reviewed new or revised regulatory guidelines and requirements to ensure that systems, office policy and procedures complied.

• Analyzed and prepared reports for headquarters to ensure reports were properly coordinated and reconciled.

• Verified that undelivered orders, payables, receivables, and cash inventories were reconciled to general ledgers prior to inclusion in reports.

• Analyzed batch files for errors and monitored the accounting program.

• Responsible for running weekly program updates for the financial system and assisted programmers with corrections.

• Evaluated the effectiveness of internal accounting controls and systems.

• Assisted program managers to ensure data was corrected before input into the COEMIS system. US Army Corps of Engineers, Norfolk, VA Mar 1992 - Mar 1997 Accounting Technician

• Served as an Accounting Technician in the Resource Management Office.

• Maintained the general ledger accounts of a general fund for administrative functions.

• Performed a monthly reconciliation and recapitulation of the general and subsidiary accounts to assure that basic accounting data and the computerized manual reports were in balance, utilizing the COEMIS financial system.

• Maintained a record of each account which listed balances and adjusted actions taken.

• Recorded and reported obligations and expenditures of appropriated funds.

• Performed monthly and year-end close outs.

PROFESSIONAL TRAINING

• Systems Security, 3 CEU hours, January 2021

• Information Assurance Policy and Technology, 3 CEU hours, March 2020

• Managing Information Technology Programs and Acquisitions, 3 CEU hours, May 2020

• Lean Six Sigma, 3 CEU hours, July 2007

PROFESSIONAL CERTIFICATIONS

• Defense Acquisition Workforce Improvement Act (DAWIA) Level II

• (Communications-Computer Systems), 1999 and Level I (1998) Secret Clearance, current.

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