Customer Service Representative
Resume:
Amanda Tyson
Remote work only.
Saint Augustine, FL 32086
***************@*****.***
I am hardworking and a team player. I come to work every day ready to work. I am always positive and have a strong work ethic. I received my GED in 1998. I am currently attending school online for my A.S degree. I will finish in April 2023. I have all the required equipment for remote work. I have many references from my previous employer. We left on good terms. I needed to move closer to my family after my dad passed away. I have been working remotely for them for the last two years but they have asked me to come to the office to work, and I am unable to do that at this time. I have open availability and hope to speak with you soon.
Authorized to work in the US for any employer
Work Experience
Lead Customer Service Representative
Comcast - Jacksonville, FL
January 2006 to February 2022
Responsible for acting as a liaison between customers and companies. Assisted with complaints, orders, errors, account questions, billing, cancellation, and other queries. Primary responsibilities
• Resolved customer complaints via phone, email, mail, or social media.
• Used telephones to reach out to customers and verify account information.
• Greeted customers warmly and ascertain problem or reason for calling.
• Cancelled or upgraded accounts.
• Assisted with placement of orders, refunds, or exchanges.
• Took payment information and other pertinent information such as addresses and phone numbers.
• Placed or cancelled orders.
• Attempted to persuade customers to reconsider cancellation.
• Worked with customer service manager to ensure proper customer service was being delivered.
• Compiled reports on overall customer satisfaction for our teams.
• Read from scripts.
• Wrote call center scripts
• Operated the live chat
• Provided excellent technical support
• Resolved payment and order disputes
• Confirmed payments, refunds, etc.
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