Travel Consultant Customer Service
Resume:
Catherine “Cathe” Coleman
Dallas, TX 214-***-****
**********@*****.***
OBJECTIVE: To secure permanent position as an Administrative, Customer Service Tracer. Experienced professional with strong customer service, communication, and interpersonal skills. EXPERIENCE:
Resale Store Sales Clerk January 2020 - Present
Oak Cliff Bible Fellowship Church
Dallas, Texas
● Welcome guest as the first point of contact
● Serving as cashier to price,process, and sale of items
● Assist customers as needed, which could often include praying with them and sharing the Gospel of Jesus Christ.
Outreach Ministry Covid-19 Support March 2020 - Present Oak Cliff Bible Fellowship Church
Dallas, Texas
● Wellness checks to Outreach Ministry Volunteers
● Food Pantry donations data support
● Food Pantry distribution team support
Travel Consultant January 2008 – May 2018
American Express Platinum Travel
● Provide Customer Service for the cardholders travel needs
● Full service International and Domestic travel for American Express Platinum Card holders.
Travel consultant May 2006 - January 2008
BCD Travel
● Account Assignment: Toyota Account – Domestic, International, Relocation and Recruitment travel
Concierge March 2004 – February 2006
South Side on Lamar
● Customer service for all residents daily and special needs.
● Event Coordinator
Adult Basic Education November 2002 – May 2006
Dallas ISD
● ESL- Taught English as a second language to adults Substitute Teacher DISD
● Substitute teacher for middle school and high school in Dallas Independent School District
AMERICAN AIRLINES INC. December 16, 1974 – September 30, 2002 (Retiree) EDUCATION:Albion College Albion, MI December 1972 Bachelors of Arts in English and Art SKILLS: Conflict Resolution Training - Northwestern University. Extensive SABRE training for American Airlines, BCD Travel and American Express Travel. Management and Supervisor Training for American Airlines
REFERENCES AVAILABLE UPON REQUEST
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