Recovery Coach Administrative Assistant

Claude D. Tinnin

*** **** ***** ****** *** **, New York, NY 10032

Ph: 917-***-**** E: **************@*****.***

Summary of Qualifications:

*Task-oriented with high performance standards

*General Education Diploma

*NYS Driver’s License

Supervisory Experience 9/2018 to Present

Acacia Network Bronx, NY

Supervisor of Operations

*Managed mental health facility, single women MICA homeless shelter of 200 residents

*Worked directly under Director of Operations, following and completing directives assigned by Director of Programs, Director of Operations and Director of Social Services

*Knowledge of CARES data application of NYC DHS

*Trained new hires as supervisors and residential aides.

*Trained and directed drivers in transportation duties.

*Oversight of security officers under the direction of the Director of Operations

*Assisted MICA residents with daily activities

Administrative Experience 12/2014 to 05/2015

Vertex, LLC. Bronx, NY

Administrative Assistant

*Secured health insurance for clients who were not covered

*Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

*Scheduled appointments and maintained appointment calendars

*Conducted intakes, assessments, and discharges

*Assisted with performing urine analysis

*Filed, organized, and collected data for certified counselors

*Handled paperwork, such as group attendance sheets.

Marketing Experience 6/2011 to 9/2018

Spectrum Corporate Sales for Spectrum Queens, NY

Authorized Retailer

Charter Spectrum Manhattan, NY

Direct Sales Representative

JDM Marketing for DIRECTV/Time Warner Cable Hempstead, NY

Commission Sales Representative

Provision Marketing for Time Warner Cable Queens, NY

Commission Sales Manager

*Speak with potential customers regarding the benefits, comparisons, prices, etc. of the services offered by the company.

*Design exclusive advertisements for company services.

*Collected all necessary customer information needed for service contract and input into company system.

*Conducted conferences to make sure employees were up to date on services and features.

*Brought in revenue

Certifications

Recovery Tech - 46 Hour Recovery Coach Training + Peer Ethics

OTDA - Foundations of Supervision

ATTC - Supporting Recovery with Medications for Addiction Treatment (MAT) For Medical Professionals

NYS OASAS - Problem Gambling and the Family - Helping Adults Affected By Another’s Gambling

NYS OASAS Intimate Partner Violence/IPV and Domestic Violence/DV Programs

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