Travel Counselor Front Desk
Resume:
Ruth Brooks
Yucca Valley, CA *****
*************@*****.***
Seeking full-time employment in a Clerical position where I am offering excellent skills in: telephone techniques, typing, 10 key by touch and general office knowledge. Work Experience
Caregiver
Caring Hands of the Desert - Palm Desert, CA
July 2021 to Present
• Serving as a companion to clients
• Transporting clients to and from appointments, errands, activities, etc.
• Managing medication
• Preparing meals
• Interpersonal skills, including exceptional patience and listening skills
• The ability to provide care across a variety of settings, including group homes and day service programs Caregiver
Heaven Heights Senior Care - Palm Desert, CA
September 2020 to July 2021
• Serving as a companion to clients
• Transporting clients to and from appointments, errands, activities, etc.
• Managing medication
• Preparing meals
• Interpersonal skills, including exceptional patience and listening skills
• The ability to provide care across a variety of settings, including group homes and day service programs Front Desk Agent
Intercontinental Hotel - Beverly Hills, CA
November 2019 to September 2020
• Accommodate hotel patrons by registering and assigning rooms to guests
• issuing room keys or cards
• transmitting and receiving messages
• keeping records of occupied rooms and guests' accounts
• making and confirming reservations
• presenting statements to and collecting payments from departing guests. Travel Counselor
Telus International - Las Vegas, NV
October 2018 to June 2019
• Conversed with customers in order to determine travel destinations, mode of travel, travel dates, financial considerations and accommodations required
• Booked Hotel accommodations and made transportation arrangements for customers using the computer and telephone
• Provided all information to customers pertaining to planning and travel arrangements
• Requested airline tickets for customers using interactive system linked to the airlines via computer
• Provided customers with foreign travel requirements for their travel destinations Virtual Reservations Agent
Enterprise Holdings - St. Louis, MO
February 2015 to March 2019
• Approved customers who qualified to rent vehicles
• Conversed with customers regarding vehicle availability and length of time requested
• Determined if customer's member rewards points would cover full cost of rental car or only partial Explained all car options available based on site and customer qualifications
• Informed customers of pricing and method of payments accepted for rental and determine if any deposit were required prior to renting
Customer Service/Retail Sales/Office Administrator Cox Communications - Las Vegas, NV
October 2003 to August 2014
• Answered customers calls regarding billing and service
• Assisted customers with technical support for their cable television and internet service
• Advised customers of services available for new service set up as well as upgrading existing customers expanding services
• Operated payment center and received payment through drive thru
• Communicated with internal as well as external customers to answer questions or explain information
• Received mailed payments and posted batches, answered phones, took messages and directed calls to appropriate persons
• Printed retail sales reports for each retail store on a weekly basis according to specifications Education
Bachelor in Science Business Management
University of Phoenix - Las Vegas, NV
Diploma
Regina Caeli High school - Compton, CA
Skills
• Computer Literate: Microsoft Word/Power Point/Publisher/Outlook; Customer Service; 10 Key; Type 25 wpm; Multi-Line Phone and Cash Handling
• Clerical Experience
• Front Desk
• Guest Services
• Phone Etiquette
• Technical Support
• Typing
• Pricing
• Event Planning
• English
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