Customer Service Representative

Sharon Caddell Leister

*** ******* *** **. ******, SC 29642

Cell: 864-***-****

mailto:*******@*****.***

Summary of Qualifications: Degreed professional with 15+ years of experience in administrative support and

customer service within manufacturing, banking and service industries. Strong attention to detail. Excellent

work ethic and proven dependability. MS office proficiency (Word, Excel, PowerPoint, Outlook) & QuickBooks

coupled with excellent written and oral communications skills.

EXPERIENCE:

Patterson Tax Service-Easley, SC May’20-Present

Bookkeeper

• Responsible for roughly 40 clients of maintaining books &

processing payroll taxes

• Alert client of any financial discrepancies in bank statements

• Backup receptionist when needed

Easley Combined Utilities-Easley, SC Jul ’08 – Jul ‘19

Billing Clerk

·Calculated, prepared, printed & electronically mailed monthly

bills to consumers & businesses using Windows based software

·Processed late notices to customers who did not pay on time

·Initiated work orders to field workers for special meter reads

·Responded to inquiries & requests from customers regarding billing &

utility reads; performed research as necessary for customer disputes

·Printed & reviewed daily reports

·Ordered office supplies for employees as needed

·Assisted in design of new bill for customer when new billing system

was implemented

Imerys – Bennettsville, SC Aug’02 – May‘07

Administrative Assistant

·Compiled weekly production and transfer reports

·Answered multi line phone system

·Processed biweekly payroll

·Generated purchase orders for plant

·Processed accounts payable

·Conducted benefit meetings when changes occurred

·Prepared PowerPoint presentations as needed

·

Railroad Friction Products Corp. Maxton, NC Aug’00 – Oct’01

Customer Service Representative

·Served as point of contact for all consignment customers

·Processed both domestic and international purchase orders

·Attended daily production and monthly sales meetings

EDUCATION: Bachelor of Science in Business Administration (May 1997)

University of North Carolina at Pembroke Pembroke, NC

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