Customer Service Representative
Resume:
Janicie Word
Customer Service
Douglasville, GA *0135
************@*****.***
Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Authorized to work in the US for any employer
Work Experience
Security Officer (Full-time)
G4S Secure Solution USA
October 2018 to Present
Merchandiser
Home Depot - Houston, TX
October 2018 to March 2019
networking with suppliers, assessing customer demand, making predictions on consumer behavior, and making sure products reach shelves in the right quantity. commercial awareness, business acumen, communication, time management, and excellent networking skills. Inventory Control Specialist
XPO Logistics - Fairburn, GA
July 2016 to October 2018
Material handling, quality control,Inventory,Picking Customer Service
Comcast
May 2014 to March 2017
• Responded in a timely fashion to customer locations for scheduled installations.
• Inspected installation sites to determine best line placement.
• Gave customers brief tutorials on their new equipment.
• Responded to Comcast repair calls.
• Tested existing systems with which customers were experiencing problems. Customer Service Representative
Delta Dental
February 2012 to May 2014
• Answer phone calls and answer questions
• Take detailed messages
• Make and confirm appointments with patients
• Pull and update patient files after each appointment
• Greet patients when they come in and direct them to the correct office
• Order office and dental supplies
Customer Service
Kroger
October 2010 to May 2011
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
• Assisted customers with store and product complaints.
• Successfully interacted with customers and retail buyers to expedite orders.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Prevented store losses using awareness, attention to detail and integrity. Education
Retail management
Strayer University-Georgia - Morrow, GA
January 2017 to May 2021
Business Management
Westwood College
August 2013 to May 2016
High School Diploma
Alonzo A Crim Open Campus High School
August 2007 to May 2011
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