Janicie Word

Customer Service

Douglasville, GA *0135

adq0zl@r.postjobfree.com

+1-470-***-****

Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Authorized to work in the US for any employer

Work Experience

Security Officer (Full-time)

G4S Secure Solution USA

October 2018 to Present

Merchandiser

Home Depot - Houston, TX

October 2018 to March 2019

networking with suppliers, assessing customer demand, making predictions on consumer behavior, and making sure products reach shelves in the right quantity. commercial awareness, business acumen, communication, time management, and excellent networking skills. Inventory Control Specialist

XPO Logistics - Fairburn, GA

July 2016 to October 2018

Material handling, quality control,Inventory,Picking Customer Service

Comcast

May 2014 to March 2017

• Responded in a timely fashion to customer locations for scheduled installations.

• Inspected installation sites to determine best line placement.

• Gave customers brief tutorials on their new equipment.

• Responded to Comcast repair calls.

• Tested existing systems with which customers were experiencing problems. Customer Service Representative

Delta Dental

February 2012 to May 2014

• Answer phone calls and answer questions

• Take detailed messages

• Make and confirm appointments with patients

• Pull and update patient files after each appointment

• Greet patients when they come in and direct them to the correct office

• Order office and dental supplies

Customer Service

Kroger

October 2010 to May 2011

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

• Assisted customers with store and product complaints.

• Successfully interacted with customers and retail buyers to expedite orders.

• Guaranteed positive customer experiences and resolved all customer complaints.

• Prevented store losses using awareness, attention to detail and integrity. Education

Retail management

Strayer University-Georgia - Morrow, GA

January 2017 to May 2021

Business Management

Westwood College

August 2013 to May 2016

High School Diploma

Alonzo A Crim Open Campus High School

August 2007 to May 2011

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