Customer Service Hobby Lobby
Resume:
Kathleen M. Mills-McNuer
*** ****** *** ******, ** 29640 • 864-***-**** • *******@***.***
WORK EXPERIENCE
****- **** ******** ******, ***** CAROLINA
Store Manager
All aspects of working/managing a million dollar a year women's apparel store . Figures for current year at 46.4% increase, repeating on 11.7% increase for 2018, awarded presidents club top 100 stores ((1800 Stores)) companywide 4 years running). Controlling expenses, CTO, payroll, special orders. Inventory control and processing (current shrink rate at .17%, 2019 .35%, 2011-2018 all well under .50% company standards). Maintaining operations paperwork, creating visuals, money control, and employee training. FANATICAL CUSTOMER SERVICE, identifying and improving weak areas of sales, and loss prevention, Assisting District Manager and district sister stores.
2006-2010 THE HOME DEPOT S.W. GREENVILLE, SOUTH CAROLINA
Special Services
All aspects of working/supervising a multi million dollar a year special services department. Creating, processing, editing, and following up on all special orders, installs, reworks, installed services and customer issues. Including appliance, flooring, millworks, various special orders, and installed services. FANATICAL CUSTOMER SERVICE. Safety team manager for store. Figures for year are currently over projected. Payroll, under company acceptable. Shrink for department and store well under company acceptable standards by 1.75%.
2004- 2006 HOBBY LOBBY TAYLORS, SOUTH CAROLINA
Assistant Manager
All aspects of managing a 4.7 million dollar a year retail “big box” store. FANATICAL CUSTOMER SERVICE. Figures for first year are currently over projected. Payroll, under company acceptable. Shrink, under company acceptable standards by over 1%. Turnover well under company acceptable. Budget well inline of company acceptable constraints.
EDUCATION
2000-2002 Greenville Technical College Greenville, South Carolina
Associates Degree Networking Administration/ Network Security
Windows 2000 Professional
Windows 2000 Server
Windows 2000 Advanced Server
Windows 2000 Data Center Server
Unix
Linux
Cisco Systems
MCSA Certificate Pending
2000 Basic EMT Certification (Volunteer, Rescue 17 Woodruff, SC)
1980-1983 Parker High School Janesville, Wisconsin
High School Diploma
2018 Ordained minister through the Universal Life Church
REFERENCE
Ken Pirkle Business Owner
121 Morton Lane
Easley, SC 29642
Stacy Fowler Nursing
121 Brookstone Dr
Easley, SC 29643
Ann Dearing Financial Manager 5 point church
1039 S Pendleton St
Easley, SC 29642
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