Customer Service Center I

Toni M. Derricott

Brooklyn Park, Maryland *****

Phone: 443-***-**** E-mail: **********@*****.***

Human Resources:

I am interested in your most current position at your company. My experience extends to customer service, sales, advertising, marketing, data entry/clerical and technical support. I am sure I meet and/or exceed the general requirements and would love to be consideration for this position.

Previously I was employed with StoneMor Partners, SCI (Service Corp. International), Comcast Cable as a Customer Account Executive. I have successfully held positions ranging from Administrative Assistant, Customer/Sales Representative, Customer Information Assistant, and etcetera.

As a Customer Account Executive II with Comcast Cable, I introduced subscribers to new and innovative products. I provided subscribers with troubleshooting experience to help in getting their services restored. I also met an exceeded the sell-in goals in upgrading accountholders’ products within their existing services. In the fast-paced inbound call center I was able to provide subscribers with outstanding customer service and the willingness to assist their needs.

I would greatly appreciate an interview and hope to hear from you soon. Contact information is in the letterhead, the best way to reach me is between 8:00 AM and 8:00 PM. Thank you for your time and consideration.

Sincerely,

Toni M. Derricott

OBJECTIVE:

Superb leadership in Sales, Customer Service, and Administration. Strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities. An extensive background in Customer Service and Sales with the dedication to handle many situations.

WORK EXPERIENCE

2018 – 2022 StoneMor Partners Suitland, MD

Family Service Counselor Sales Manager

Maintained refresher training for the sales counselors by role playing, Zoom, etc.

Maintained the CRM for new leads for counselors and followed-up on current leads

Assisted customers in purchasing burial essentials products and services.

Provided customer with immediate concerns and addressing the issues promptly

2006 – 2018 SCI Cedar Hill Cemetery Brooklyn Park, MD

Family Service Counselor

Conducted appointments with families for interment and preplanning presentations.

Participated in promotional events, seminars, and promoting product awareness

Implemented sales and customer service skills by answering inbound phone calls, scheduling appointments, assessing customers’ needs and tailoring products that would benefit them.

Processed contracts, payments, and billing invoices for insurance companies and funeral homes.

2005 – 2017 A-1 Roofing’s Kanga Roof Baltimore, MD

Administrative Assistant Office Manager

Worked directly with six roofing technicians and coordinated their schedules

Typed correspondence and other documents as requested

Acted as front line for customer service: Answered phones, scheduled estimate and repair

dates, and handled customer concerns

Proficient with all office management duties and equipment; fax, copier, multi-line phone, etc.

2004 – 2006 Comcast Cable White Marsh, MD

Customer Account Executive

Assisted customers with billing issues, setting up payment plans and processed payments

Maintained company upgrade and sell-in goals and sales quotas

Scheduled appointments for repairs and new installations

EDUCATION

1998-2003 Norfolk State University Norfolk, VA

Interdisciplinary Studies/English

SKILLS

MS Word

MS Excel

Planning and Scheduling

Team Player

Written Communication

Customer Service

Interdepartmental Coordination

TONI M. DERRICOTT

Brooklyn Park, MD

PH: 443-***-**** Email: **********@*****.***

Internet Researcher/Resourceful

Telephone Reception

Transcription

Purchasing (Coupa)

Problem Solving

60 wpm Typing Speed

TONI M. DERRICOTT

Brooklyn Park, MD

PH: 443-***-**** Email: **********@*****.***

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