Medical Billing Customer Service
Resume:
Angelette Everett
Columbia, SC ***************@*****.*** 803-***-****
CAREER PROFILE
Medical and Administrative Support professional offering versatile skills and proficiency in medical billing/claims and Microsoft Office programs. Strong verbal and written communicator with exceptional customer service skills. Excellent decision maker while working in a fast pace and stressful environment. Adapts easily to changes and works well both independently and as part of a team. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
KEY SKILLS
Management Skills Organizational Skills Teamwork skills
Customer Service Decision Making Time Management Skills
Self-Motivation Conflict Resolution
Medical Terminology Leadership
Compute skills
Adaptability
PROFESSIONAL EXPERIENCE
MedData Patient Advocate (Providence Health/LifePoint) 2019- present
Columbia, SC
Screen uninsured hospital patients in an effort to determine if patient is viable candidate for federal, state, and/or county medical or disability assistance.
Complete the appropriate applications and following through until approved.
Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
Provide exceptional customer service skills at all times.
Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
Maintain assigned work queen of patient accounts.
Collaborate with hospital staff, case managers, social workers, financial counselors.
Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or structured via the daily work queue.
Assist patient with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
Request home visits as needed to acquire documentation.
As per established protocols, inform the client in a timely manner of approvals/denials.
Patient Financial Services/CSS/Financial Counselor (Providence Health)
Nationwide Recovery Service, Cleveland, TN 2013- 2020
Answers telephone and either responds to inquiry, directs caller to appropriate personnel.
Assist and process patient Financial Assistant Application
Assist patient with billing questions and payment plans.
Handle insurance billing, follow ups on MVA and WCOMP.
Collect payment from patients, apply payment and adjustments to patient accounts in the computer system, and reconciles daily cash reports.
Handle aging reports and make collection calls.
Mail distributor
Work Excel reports
Patient Access Specialist/PRN
Providence Hospital, Columbia, SC 2014 – 2017
Greets and registers all patients who present themselves for Inpatient, Outpatient, and Emergency Care Services.
Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input.
Prepare patient identification band and complete admission papers.
Completed medical records and all appropriate signatures and consents.
Obtains all appropriate signatures for financial responsibility and treatment procedures from patients or guardians.
Collects Point of Service payments as appropriate and accurately record payments.
Women’s Cancer Care of NY, P.C.
Fresh Meadows, NY 2009 - 2013
Maintained and update all current and new patient files and medical releases.
Obtained pre-certification for patients needing standard and or invasive procedures.
Scheduled appointments, process insurance claims, EOB’s and billing.
Prescription called into pharmacies for disabled patients.
Filed, scanned, copied and prepared patients charts for visits.
Handled aging reports and make collections calls.
Worked with insurance companies on billing issues.
Customer Service Representative
Slomin Shield, Inc., Hicksville, NY 2008 - 2009
Responsible for processing new accounts and monitoring past and up to date accounts.
Maintained long-term client base for future promotions, sales and discounted service.
Customer support for end-of contract clients.
Organized and maintained Field Technicians weekly schedule for pending accounts.
Answered a high call volume.
Transferred inbound calls to other departments.
EDUCATION
ASA College, Brooklyn NY October 2005
Associate of Occupational Studies, Medical Assistant
CERTIFICATES
Medical Billing
Medical Assistant
TECHNICAL SKILLS
Proficient in Microsoft Office, Excel, Microsoft Word, Power Point, Outlook, Various hospital systems: Audio Logic, Meditech, Relay Health, Lytec, Trace, Aurora, Practice Fusion(EMR)
Strong written and verbal communication skills, Mpower, Pulse, Knowledgeable in ICD-9 and CPT Coding.
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