Darlene E. Williams

*** ******** ***** ● Middletown, DE 19709 ● 302-***-**** ● adq0xt@r.postjobfree.com

Objective

To secure a position in the Human Services profession offering an opportunity to demonstrate my administrative skills Qualification Summary

Administrative support professional experienced working in a fast paced environment demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include but not limited to:

Customer Service & Relations Filing & Data Archiving

Computer Operations Word Processing & Typing

Office Equipment Operations Telephone Reception

Speed Writing Problem Solving

Easter Seals

(October 2016 – Present)

61 Corporate Center

New Castle, DE

Program Support Specialist

My primary job duties are to assure provision of goal-directed activities throughout program hours. Implement training and service plans as specified in ISA, implement meaningful program activities that promote independence based on the individuals preferences and strengths. Instruct and guide individuals in center-based and community settings, utilize and model appropriate methods of instruction and behavior intervention including physically assisting when indicate. Provide assistance to those participants who need additional personal care, provide case management, provide community experiences for participant. Provide directions and leadership in the Program Supervisor's absence, contribute to the success and safety of individual participants. Monitor the safety of individual participants; establish and maintain positive working relationships with participants and their families, outside agencies, funding sources, and other Easter Seal Departments, colleagues, and community resources.

Easter Seals

(July 2016 – October 2016)

61 Corporate Center

New Castle, DE

Support Specialist

My job duties as a Support Specialist were to contribute to the development of individual participant goals and to assist with the implementation and documentation of participant program. Plan and assist with scheduling and carrying out scheduled activities; demonstrate and coach participants with skill acquisition. Instruct and guide individuals in classroom or community settings, utilize appropriate methods of instruction and behavior intervention, record and monitor any changes in participants physical condition or behavior. Provide documentation for service plans, provide excellent customer service to participant. Follow policies and procedures related to participant's health and safety. Maintain confidentiality and uphold the legal and ethical rights of program participants. Chimes of DE

(March 2015 – July 2016)

Newark, DE

Direct Support Professional

Working directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become Integrated into his/her community or the least restrictive environment. Assists an individual with a disability to lead a self-directed life and contribute to the community. Assists with activities of daily living if needed, and encourages attitudes and behaviors that enhance community inclusion. Provide supports to a person with a disability at home, work, school, church and other community places. Acts as an advocate for the disabled individual, in communicating their needs, self-expression and goals. Administer medications and change colostomy bag on regular basis. Assist the person I support with personal hygiene. Darlene E. Williams

Adecco – Citibank

(Feb. 2013 – July 2014)

Newark, DE

Public Sector Associate

As Public Sector Associate I am responsible for all incoming mail which must be sorted, scanned and delivered to the appropriate area. Part of the process includes lifting mail tubs. The process required standing, bending and sitting. I also batched applications, this area consist primarily of opening envelopes, removing applications, checks and other documents. I was also responsible for accurately calculating required fees as well as validating information accurately captured. Also includes bundling and preparing documents to be scanned. Providing back-up coverage for team members in my proficient function. Adhering to all departmental guidelines and policies and meet or exceed all compliance requirements as dictated by the corporation. Polk County Sheriff’s Office

(Oct. 2006 – Feb. 2008)

Bartow, FL

Medical Records Clerk

As a medical clerk I was responsible for the maintenance of health records, while organizing and maintaining a system of files and records concerning diagnoses, treatments, and admission treatments. I was responsible for the release of information at the direction of the Medical Records Supervisor, Medical Director, or Administrator. While securing all active and inactive medical records I also typed various informative letters, reports as well as company memorandums while assisting RN’s with inmate’s medical records while ensuring confidentiality of all medical information.

State of Delaware Division of Child Support

(May 1994 – May 2006)

New Castle, DE

Administrative Specialist I

Responsible for entering data into computer system relative to obtaining child support payments for the custodial parents. Data entry included but not limited to new child support orders, modifications of existing child support orders, revocation of child support orders, changing of dates and participants, case notes and any other relevant information received by courts or case workers for input into DASCES computer system. I was also responsible for entering data related to W-4forms. Division of Public Health

(Apr. 1991 – May 1994)

Wilmington, DE

Typist

Typed correspondence from Dictaphone, transcribing P.H.N dictation, answering phones, ordering and copying required literature needed for P.H.N. in their field work. Retrieving information from the computer while interacting with the public, clients and other state agencies and staff.

Division of Business Admin. General Services

(Sept. 1989 – Apr. 1991)

New Castle, DE

Typist

Typing formats, correspondence, reports, contracts, cases and similar materials from drafts form, typed information on various forms such as accounting, personnel, keyed in orders on DFMS. Interacted with the public, clients, vendors, agency staff, and others in person and via telephone. Greet and direct clients to appropriate meeting area. Division of Health and Social Services

(Oct. 1988 – Sept. 1989)

Wilmington, DE

Receptionist

While working as a receptionist I received clients applying for financial assistance and/or food stamps, while distributing applications and screening clients thru MCI to obtain and/or create client ID numbers. I also processed clients thru DOL, and MTRV while logging appointments, and handling telephone inquiries pertaining to financial assistance and the food stamp programs.

Education & Training

Roberts-Walsh Business School, Union, NJ

Elizabeth High School, Elizabeth, NJ

References Upon Request

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