Center Service Customer

Desiree Couchman

*** **** **** ** *** **** Temple, TX 76504 : 512. 560.0405 : **************@*****.*** PROFILE SUMMARY

Result focused and hardworking professional with extensive experience in sales and customer services. A dynamic, resourceful and energetic individual who is comfortable with being the ‘go to’ person for anything related to the smooth running of an office. Well organized individual who is willing to take full responsibility for issues such as: managing accounts to maximize profit, customer retention, revenue generation, base growth and tenure. Excellent communicator with strong aptitude in office administration, financial management, financial reports and analysis. Unwavering commitments to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strong organizational, сuѕtоmеr ѕеrviсе аnd соmmuniсаtiоn skills with the ability tо indереndеntlу рlаn and direct buѕinеѕѕ аffаirѕ. Crеаtivе аnd rеѕоurсеful, able to adapt to changing рriоritiеѕ whilе maintaining a роѕitivе аttitudе аnd ѕtrоng wоrk еthiс.' CORE COMPETENCIES

• Customer satisfaction • Interpret customer feedback • Call handling

• Data Entry/Records Management • Account Management • Rapport Building

• Customer service • Call Center Service Operations • Telephone Etiquette

• Email handling • Resolving problems • Sales Initiatives

• Marketing • Attention to Detail • Organization Skills P ROFESSIONAL SKILLS

• Suреriоr tесhniсаl, interpersonal аnd соmmuniсаtiоn ѕkillѕ

• Exсеllеnt соmmuniсаtоr whо еffесtivеlу conveys infоrmаtiоn vеrbаllу and in writing

• Highly skilled in maintaining paper and filing systems for records and messages

• Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Proficient in Microsoft Word, Excel, and PowerPoint, Outlook, Word, PowerPoint.

• Ability to work hand-in-hand with other members to complete projected goals as scheduled.

• Passionate about providing the highest level of customer service with empathy and assertion.

• Personable and dependable with a knack for building lasting rapport with clients.

• Attention to details with track record of working under pressure efficiently without supervision

• Ability to maintain a high level of confidentiality

• Type on average 51wpm

P R O F E S S I ONAL EXPERIENCE

SECRETARY: HCAA 2017-Present

HCAA is a nonprofit who assists families with special needs children I sit on the board as the secretary

• Take minutes

• Organize fundraisers

• Collect donations

BROWN BOX NINJA Feb 2022-April 2022

• Outbound FBA

• Prepping, packing & shipping items

• Check in inventory

• Schedule and plan pickup and drop off from freight

• Operate pallet jack

RAGIN CAJUN CAR WASH & BOAT STORAGE Feb 2021- Sept 2021

• Log payments

• Collect money from vacuums and car wash bays

• Basic maintance of vacuums and bays

Desiree Couchman : 512-***-**** PAGE 2

HOMEMAKER Jan 2016-Present

AT HOME ASSOCIATE: J Crew- Call Center Oct 2015 – Jan 2016

• Direct inbound calls in phone queues to with placing new orders and help them with any issue they may have.

• Make reasonable procedure exceptions to accommodate unusual customer requests.

• Provide accurate and appropriate information in response to customer inquiries.

• Develop effective relationships with all call centre departments through clear communication.

• Work with upper management to ensure appropriate changes were made to improve customer satisfaction.

• Demonstrate excellent customer service

SALES ASSOCIATE: Golfsmith International Oct 2012 - May 2014

• Performed clerical duties such as directing phone calls, filing documents and executing correspondence through Microsoft Office.

• Increased sales and consistently exceeded team/personal targets through effective promotional activity.

• Managed store operations, ensuring excellent performance and customer service

• Handled customers’ complaints and inquiries and maintained customer relations

• Coordinated sales promotions and provide sales targets

• Process credit cards and gift cards and provided clients with quotes, Invoice and operate POS RECEPTIONIST: Golfsmith International Oct 2009 - Oct 2012

• Answered incoming telephone calls, route phone calls based on need and forward calls to appropriate personnel or department.

• Took and delivered messages or transfer calls to voicemail when appropriate personnel are unavailable.

• Answered questions about Golfsmith and provide callers with address, directions and other requested information when appropriate.

• Welcomed on-site visitors determine nature of business and announce visitors.

• Updated phone lists on a regular basis; perform other clerical duties as needed, such as filing, photocopying, and collating.

• Sorted and distributed incoming mail and correspondence.

• Coordinate and maintain company-wide calendar system for meeting rooms via Microsoft Outlook.

• Created PowerPoint presentations, Excel or word documents.

• Assisted with creating Board books.

• Prepared reports & booking travel for Point Team members. LEVEL 1 AND 2 TECHNICIAN: Harte-Hanks Samsung Account Dec 2007 - Oct 2009

• Manage and coordinate installation of electronic, including the setting up, operation and maintenance of specialized equipment.

• Performed system diagnostic testing to identify, troubleshoot, and fix defective electronic components

• Install and repair electrical systems, wiring, fixtures, motors per plans

• Diagnose problems, check current leakages and work with varied voltages to fulfill client’s power source demands

• Follow workplace safety guidelines while maintaining a safe and clean work area

• Install relays, switches, circuit breaker panels and grounding leads LEVEL 1 TECHNICIAN: Staffmark Agency Sept 2007 - Dec 2007

• Performed all electrical repairs and maintenance on all equipment

• Supervised and administered the preventive maintenance program

• Assisted with all mechanical and hydraulic repairs

• Pеrfоrmеd various forms of induѕtriаl аnd rеѕidеntiаl wiring

• Provided technical and E-mail support

• Mastered the use of measuring/testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps.

• Consistently commended for team-player mind-set and working with minimal supervision under tight deadlines.

AWARDS

• Others Above Self (citizens award) given by Chief of Police O’Conner and Rotary club V O L UNTEER

• Blanketing the Homeless service project

• Big Brothers and Big Sisters

EDUCATION

• Stony Point High School, 1801 Bowman Drive, Round Rock, Texas 78664 2007 REFERENCE A VAILABLE ON REQUEST

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