Property Preservation Loan Processor
Resume:
Jacqueline D. Mathis
Jacksonville, FL 32206
******************@*****.***
Profile
*Recognized by employees, upper management and peers for outstanding leadership skills, personal effectiveness, ability to train, lead and motivate a diverse workforce as well as established an excellent rapport with clients.
*Extensive experience in the mortgage funding, loss mitigation, financial and claim service industries.
*Confident in making independent decisions.
*Extremely detail oriented; highly motivated self-starter able to handle changing priorities with the ability to work independently as well a team player.
*Volunteered/serviced as PTA President for 7 years; Board of Directors for NFAN for past 5 years.
Professional Experience
Stearns Lending
Mortgage Loan Funder/Post-Closer (Remote) 2020 – present
*Review executed loan docs and conditions making sure they are compliant with federal and state lending regulations ensuring the loan is sellable to investors.
*Verify fees on final CD meet compliance/TRID guidelines.
*Balance and request wires for loan funding.
*Create and maintain excellent rapport with peers, management, brokers and escrow/title agents.
*Manage a fluctuating pipeline at various stages of the closing process
*Funded VA, FHA, Jumbo, UDSA, conventional, purchase, investment, refi’s; for both wet and dry state proficiently.
*Balance and compare Final Settlement Statements to executed CD’s, generating post-closing CD’s when needed.
Special Project SOFI: Sole person maintaining SOFI loans upon closing their wholesale loan division.
Audit loan documents both post underwriting and post-closing of loan ensuring all files are processed and closed accurately.
Digital Risk
Mortgage Loan Funder/Closer (Remote) 2019 - 2020
*Prepare all closing loan documents such as the Promissory Note, Deed of Trust, Riders, Final 1003s, Closing Disclosures or HUD-1s, etc.
*Prior to closing, request fees from title/escrow and work with loan processor to issue Closing Disclosure to borrowers under strict deadlines.
*Ensure fees and credits are itemized and listed correctly and in the proper sections on the Closing *Disclosure; Compare fees against Loan Estimate; Identity tolerance violations.
*Prepare and balance HUD-1s for RESPA loans.
*Review all signed loan documents, while checking for accuracy and completeness.
*Work with loan processors, underwriters, and title companies to meet closing deadlines and clear funding conditions.
*Order wires, provide funding authorization, and disburse funds to title in both wet and dry states.
*Assist with post-closing duties including reissuing Closing Disclosures when necessary.
Omnipotent Hands the Handyman Company, LLC
Operation/Contract Manager (Hybrid) 2018 - 2019
*Handled all areas of operations including purchasing materials, planning/assigning, property preservation, daily work and payroll.
*Recruited, trained and managed staff; both internal and field employees.
*Ensured all operations are carried out in an appropriate, cost-effective manner.
*Formulated strategic plans to improve operational objectives.
*Conducted quarterly meeting with CEO and staff.
*Maintained excellent client relationships with business owners, property managers and homeowners.
Select Portfolio Servicing, Inc
Coach/Trainer/Acting Supervisor 2013 - 2016
*Handled escalated customer issues including phone calls and problem loans.
*Reviewed homeowners’ financial statements and analyze workout options available based on the investor guidelines.
*Managed/supervised call center representatives to achieve timely resolution to assigned loans which include availability to answer questions and to assist with researching correspondence from Relationship Manager (SPOC) and HAMP mailboxes.
*Reviewed and made decisions on foreclosure loans to allow workout assistance or to continue with foreclosure process.
*Administered monthly coaching/development session, phone monitoring, monthly stats and provided feedback on areas of improvement.
*Facilitated training sessions geared toward strategic planning and productive levels needed to maintain goals.
*Reviewed and updated investor reports: created documents for investor review.
*Assisted newly hired employees with training both in classroom and on the job training that included system navigation (Company Internet, MSP, NCP, Select CE and New Image).
SPOC/Collector/Loss Mitigation 2010 - 2013
*Independently interpreted and apply mortgage collection and service guidelines to the collections of delinquent mortgage loans.
*Assisted borrowers facing foreclosure with modification payment plans, short-sales, deed in lieu and settlements; attended/traveled to outreach events to assist homeowners with their loans.
*Leveraged by management for floor walking (SME) and taking escalated calls when needed.
*Managed a portfolio of 200+ loans as single point of contact (SPOC).
*Maintained an outstanding quality call rating (customer service) while maintaining a high level of schedule adherence.
*Explained delinquent loans to borrowers and authorized third parties, collected payments as well as educated caller of options available to assist with loan.
Education
Webster University, MBA/HRDV
Alabama A&M University, Bachelors in Computer Science
William M. Raines High School
References available upon request
Contact this candidate