Jacqueline D. Mathis

**** **** **** ******

Jacksonville, FL 32206

904-***-****

adq0xr@r.postjobfree.com

Profile

*Recognized by employees, upper management and peers for outstanding leadership skills, personal effectiveness, ability to train, lead and motivate a diverse workforce as well as established an excellent rapport with clients.

*Extensive experience in the mortgage funding, loss mitigation, financial and claim service industries.

*Confident in making independent decisions.

*Extremely detail oriented; highly motivated self-starter able to handle changing priorities with the ability to work independently as well a team player.

*Volunteered/serviced as PTA President for 7 years; Board of Directors for NFAN for past 5 years.

Professional Experience

Stearns Lending

Mortgage Loan Funder/Post-Closer (Remote) 2020 – present

*Review executed loan docs and conditions making sure they are compliant with federal and state lending regulations ensuring the loan is sellable to investors.

*Verify fees on final CD meet compliance/TRID guidelines.

*Balance and request wires for loan funding.

*Create and maintain excellent rapport with peers, management, brokers and escrow/title agents.

*Manage a fluctuating pipeline at various stages of the closing process

*Funded VA, FHA, Jumbo, UDSA, conventional, purchase, investment, refi’s; for both wet and dry state proficiently.

*Balance and compare Final Settlement Statements to executed CD’s, generating post-closing CD’s when needed.

Special Project SOFI: Sole person maintaining SOFI loans upon closing their wholesale loan division.

Audit loan documents both post underwriting and post-closing of loan ensuring all files are processed and closed accurately.

Digital Risk

Mortgage Loan Funder/Closer (Remote) 2019 - 2020

*Prepare all closing loan documents such as the Promissory Note, Deed of Trust, Riders, Final 1003s, Closing Disclosures or HUD-1s, etc.

*Prior to closing, request fees from title/escrow and work with loan processor to issue Closing Disclosure to borrowers under strict deadlines.

*Ensure fees and credits are itemized and listed correctly and in the proper sections on the Closing *Disclosure; Compare fees against Loan Estimate; Identity tolerance violations.

*Prepare and balance HUD-1s for RESPA loans.

*Review all signed loan documents, while checking for accuracy and completeness.

*Work with loan processors, underwriters, and title companies to meet closing deadlines and clear funding conditions.

*Order wires, provide funding authorization, and disburse funds to title in both wet and dry states.

*Assist with post-closing duties including reissuing Closing Disclosures when necessary.

Omnipotent Hands the Handyman Company, LLC

Operation/Contract Manager (Hybrid) 2018 - 2019

*Handled all areas of operations including purchasing materials, planning/assigning, property preservation, daily work and payroll.

*Recruited, trained and managed staff; both internal and field employees.

*Ensured all operations are carried out in an appropriate, cost-effective manner.

*Formulated strategic plans to improve operational objectives.

*Conducted quarterly meeting with CEO and staff.

*Maintained excellent client relationships with business owners, property managers and homeowners.

Select Portfolio Servicing, Inc

Coach/Trainer/Acting Supervisor 2013 - 2016

*Handled escalated customer issues including phone calls and problem loans.

*Reviewed homeowners’ financial statements and analyze workout options available based on the investor guidelines.

*Managed/supervised call center representatives to achieve timely resolution to assigned loans which include availability to answer questions and to assist with researching correspondence from Relationship Manager (SPOC) and HAMP mailboxes.

*Reviewed and made decisions on foreclosure loans to allow workout assistance or to continue with foreclosure process.

*Administered monthly coaching/development session, phone monitoring, monthly stats and provided feedback on areas of improvement.

*Facilitated training sessions geared toward strategic planning and productive levels needed to maintain goals.

*Reviewed and updated investor reports: created documents for investor review.

*Assisted newly hired employees with training both in classroom and on the job training that included system navigation (Company Internet, MSP, NCP, Select CE and New Image).

SPOC/Collector/Loss Mitigation 2010 - 2013

*Independently interpreted and apply mortgage collection and service guidelines to the collections of delinquent mortgage loans.

*Assisted borrowers facing foreclosure with modification payment plans, short-sales, deed in lieu and settlements; attended/traveled to outreach events to assist homeowners with their loans.

*Leveraged by management for floor walking (SME) and taking escalated calls when needed.

*Managed a portfolio of 200+ loans as single point of contact (SPOC).

*Maintained an outstanding quality call rating (customer service) while maintaining a high level of schedule adherence.

*Explained delinquent loans to borrowers and authorized third parties, collected payments as well as educated caller of options available to assist with loan.

Education

Webster University, MBA/HRDV

Alabama A&M University, Bachelors in Computer Science

William M. Raines High School

References available upon request

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