Customer Service Engineer
Resume:
Clayton
Reece
**************@*****.***
Lot A William Street
Mocha/ Arcadia E.B.D, Demerara
Summary Dedicated Customer Service Engineer focused on providing the best protection solutions for our clients. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with superior knowledge of the customer service industry. More than 10 years of experience in Electrical installation and procedures and constantly wanting to be part of innovation and advancement in the electrical and engineering field.
Experience
Customer Service Engineer
Standby Power Engineering Company
06/2011 - Present
Supply, Install, service, and maintain all power protection and other products distributed and sold by the company
Configuration and Monitoring
Work in tandem with team members
Report to Service Managers and Service Supervisors on status of jobs and projects Adherence to all Organizational and Nationally mandated electrical standards for product reliability.
Service Supervisor
Standby Power engineering Company
08/2019 - Present
Plan and coordinate jobs/tasks/projects for client solutions Delegate tasks to team members
Report to management about the status of jobs and projects to ensure clients are satisfied Engaging clients to ensure all needs and concerns are addressed Motivate and Ensure maximum productivity from team members Preparing budgets and estimates
Mediate between external contractors and company
Skills
Education
CSEC
The Bishops High School
06/2007
Electrical Engineering
University of Guyana
Completed First and Part of second year. Unfortunately, had to to take leave of absence due to personnel Issues.
Licenses & Certificates
Electrical Technician Contractor 2nd Level Licence Oil and Gas Industry and Markets ( Duke University via Coursera ) Project Management & Other Tools for Career Development (UCI via Coursera ) Project Management: The Basics for Success (UCI via Coursera) Diploma in Project Management (Institute of Commercial Management) Customer service Management
Organizational skills Fast Learner
Communication Skills Teamwork
Project Management Highly Motivated
Adaptability Multitasking
Electrical Experience
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