Unit Assistant Secretary

Sandra J.W. Brown

** ********* ***** *** *

Asheville, NC 28806

828-***-**** Cellular

Education:

****-**** ****** *** ******** for specialized training in order to work with potentially physically violent clientele

1992-Present Annual Red Cross and/or American Heart Association certification of BLS/CPR adult, child, and infant; Hendersonville, Asheville, NC, Charlotte, NC

2004-2008 AB Technical Community College part time student of college transfer courses preparing to enter a four-year University to complete a multiple Bachelors Curriculum completing 64 credit hours heavy in Psychology courses: General, Developmental, Abnormal, and Social Psychology.

2000-2000 Registration and Certification; The City & Guilds of London Decorative Techniques & Restoration Program; Asheville, NC 28801

1993-1993 Nurse Assistant I Certification; North Carolina Certified Nursing Assistant Program, Hendersonville, NC 28739

1990-1992 High School Diploma; Hendersonville, NC 29739

I have also owned or been in small business partnerships over the course of my adulthood. I ran a vending company and a diner in Downtown Asheville and have also a small online resale business.

Experience

2020-Present PCA/Personal Care Assistant at Premier Home Health, Inc Skyland, NC 28704

In home care for a client/s with severe physical limitations in personal, daily care activities, shopping, laundering, completing healthcare and social services paperwork for client as he can no longer write and running any needed errands. Coordinating care and services with his BCDHHS case manager for client to remain living independently.

2017- 2019 Chronic Care Manager/Coordinator at Biltmore Family Medicine, Asheville, NC 28803

Assisting Medicare and/or Medicaid beneficiary patients who have two or more chronic medical conditions to navigate their healthcare needs. Coordinating through mostly non-face-to-face time to provide services and arrange care as well as ways manage their individual symptoms. Establish, implement, and monitor personal care plans that best suit the individual patient and their needs. Coordinate care among social service agencies, other medical providers as well as the patient’s trusted personal circle of support.

2015 - 2016 Operations Volunteer

(Non-Profit) WNC Advocacy League serving several communities across Western North Carolina. I was in charge of finding and securing local resources for clients in need of community services.

2016 - 2017 Treasurer Elect

(Non-Profit) New Seeds Ministries, Asheville, NC

2014 - 2017 Specimen Management Technician

Mission Health System, Asheville, NC 28801

Represents the hospital and department by serving as an interface between patient care providers and the laboratory testing areas. Assists the department by verifying patient demographics, billing information, physician orders and entering this information in the Laboratory Information System (LIS). Ensures proper patient care by receiving specimens in the LIS and routing to the appropriate testing area. Workstations include accessioning, specimen runner and problem resolution.

2008 - 2013 Psychiatric Technician/ Unit Care Coordinator (Secretary) for Child, Adolescent,

and Adult Inpatient Mental Health Services as well as the Psych ED Assessment area,

Gaston Memorial/CaroMont Health,Gastonia, NC 28053

As a Psychiatric Technician, the primary focus is keeping patients comfortable and feeling safe during their admission. As noted in all my yearly evaluations, I am a strong Patient Advocate.

- Assisting and running therapeutic coping and life skills groups

- Working and communicating the potential needs and/or happenings of each patient with my team

- Keeping guardians and family members informed of the individuals daily work or with needs that they may be able to help with under strict Privacy Guidelines

•Maintaining privacy and structure within the unit

•In April 2011, our unit was given an award for the Highest Patient Satisfaction within our hospital.

2003 - 2008 Patient Care Technician II/ Unit Assistant II/ Unit Secretary in the Emergency Department,

Level II Trauma Center, Mission Hospitals System Asheville, NC 28801

As well as the general NA-I, hospital trained NA II, and Unit Secretary duties;

- Assisting Registered Nurses, Physicians Assistants, Family Nurse Practitioners, and Physicians with daily clerical, triage, and clinical duties.

- Maintain current knowledge of sterile technique and apply it to set up of various emergency trays for patient treatment and assist with such procedures.

- Phlebotomy trained within the hospital system with extraction of blood products from patients with precision and personal touch.

- Hospital trained in CNA II skills including admission and maintenance of oxygen devices, urinary catheter insertion and care, and IV site care and dressing changes for the past several years.

- Trained and appointed as an impromptu EKG technician

- I was part of the Mission Hospital System improved MERIT campaign by being a selected committee member. We came together to improve our employee standard and trying to provide ways to enhance peoples experience within the system; whether it be as the patient, family member, administration, or staff person. I began a clothing closet for patients in need as well as a cellphone recycling program for HelpMate.

2004 – 2005 Volunteer with Our Voice under the direction of the volunteer coordinator, Kristin Carswell.

2001 - 2003 Unit Assistant on the Pediatric, Pediatric ICU, and Pediatric Adolescent Units,

Mission St Josephs Health System Asheville, NC 28801

As well as all of the general NA-I and Unit Secretary duties from above;

- Assisting Registered Nurses, medical, and surgical staff with daily clerical and clinical duties. Record keeping of temperatures, Quality Control checks on different equipment, and general safety checks throughout the units.

- I was nominated for and voted Employee of the Month for our three Pediatric Units along with receiving several Merit cards to compliment my Employee File.

2001 - 2001 Unit Secretary of Labor & Delivery, Mission St Joseph Health System,

Asheville, NC 28801

- Briefly worked in a nighttime Unit Secretary position of Labor & Delivery

1998 - 2001 Unit Assistant on the Cardio-Vascular Intensive Care Unit, Mission St. Josephs

Health System, Asheville, NC 28801

- Assists registered nurses, medical, and surgical staff with post operation patient recovery; Pre and Post-surgical, daily ICU, and post mortem care.

- Emergency standby to assist with CPR/BLS certification to support fellow nursing staff with any necessary supplies, equipment, and admission and relief during CPR.

- Transcribes medical orders with intensive clerical training, orders supplies and/or equipment through the use of hospital computer systems. Organized and prepared charts for admissions, pre-surgical, and post-surgical patients.

- Developed/ Revised Unit Specific Manuals in CV-ICU for orienting new and existing employees for CNA and Secretarial staff including job description and daily and monthly follow-up charts.

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