Travel Agent Security Guard

MICHELLE TOUSIGNANT

***** ****** **, **********, ** 55024 USA

651-***-**** ******@*****.***

PROFESSIONAL SUMMARY:

Highly-trained 911 Dispatcher leverages modem technology to responsively assist police and

fire and members of public in distress. Speaks, writes, and comprehends clearly to respond to and resolve difficult and sensitive inquiries and complaints. Performs multiple tasks simultaneously while establishing priority of emergency situations. Vibrant and energetic 911 Dispatcher receives, transmits, maintains, and monitors: 16 police departments and emergency calls on radio and phone. Maintains composure, alertness, and concentration while working under mental and physical stress for extended periods of time.

Adapts instantaneously to changes in call events.

SKILLS:

Document calls

Secure sensitive information

Assess needs

. Multitasking . Research

• Task prioritization

Coordination

. Teamwork

Collaboration.

• Creative thinking

• Problem-solving

.

Customer relations

. Prioritization

. Verbal communication.

Dispatch first responders

. Complete official forms

EXPERIENCE:

911 Public Safety Telecommunicator

Jul 2003 Current

City of Saint Paul

St. Paul, MN, USA

Received hundreds of calls per hour covering both emergency and non-emergency.

situations.

Documented calls in full with details about callers, emergency situations, and findings of first response teams • Used probing questions and call control techniques to get scared or stressed individuals

to follow instructions. • Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR.

Answered administrative phone lines between emergency calls to convey information related to operations or emergency response.

Employed language interpretation services to assist caliers with language barriers Determined the appropriate response for the situation and dispatched the local fire,

ambulance or police service, • Monitored radio frequencies used by public works departments, school security, and civil

defense to keep apprised of developing situations.

• Documented incident details to establish urgency, categorize incident type, and obtain

proper help for caller.

• Utilized reference resources to determine nature and priority of emergency incidents

• Deciphered local and regional geography to identify emergency locations and improve

response times of field respondera.

Obtained the most important information from callers, including their locations, their current issues and the level of the emergency.

Security Guard

Jan 2003 - Jul 2003

General Security Services Cooperation

Bloomington, MN, USA Monitored electronic camera and surveillance systems to remotely protect properties. Maintained approved visitor lists for secured locations to prevent theft or unauthorized

ingress

• Responded to inquiries and requests for assistance from visitors and staff members Monitored entrances and exits to control access and prohibit entry of unauthorized individuals

Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations •Verified credentials of all incoming visitors and cleaners as well as checking identification of

employees upon entering the facility:

EDUCATION:

Diploma : Travel Agent Dakota County Technical College

Completed with diploma

Jun 1992 Rosemount, MN, USA

Jun 1991 Rosemount, MN, USA

Diploma: General Secretary

Dakota County Technical College Certification Diploma

No degree: Law Enforcement" Inver Hills Community College)

Inver Grove Heights, MN, USA

I studied law enforcement and found my current job while attending school. I have not finished

my degree

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