Analyst Manager Security
Resume:
Olive Branch, MS *****
*********@*****.***
linkedin.com/in/dannyiluobe
Target:
Operation Manager
PROFILE
Management-Level Professional offering expertise in leadership, and logistical Operations, poised for a Senior leadership role. Master’s Degree in Information Technology. Managerial and analytical skills to guide enterprise-wide operational needs, drive technology deployments, design, Standard Operating Procedures, Vendor Relationships, and protect the network and data. Well-versed in ITIL and Agile approaches.
Envision taking on a role managing performance teams, implementing company policies according to company's vision and guiding remediation activities. Experience leading large multifunctional teams, amassing resources, and defining processes that promote operational efficiency and optimize results.
Ability to collaborate cross-functionally with other leaders across the business, and stakeholders to evaluate operational controls, uphold effectiveness, and verify compliance. Broad scope of digital innovation and IT Strategy, to understand complex business value and technical needs and recommend effective solutions.
EXPERTISE
Management Experience Operating Procedures Supply Chain Lean Process Best Practices Project Management
Strategic Planning Access Control Process Improvements Change Management VPN Team Building & Leadership Regulatory Compliance Performance Appraisal Firewall SSL Cisco OS Network Security Audit Investigation Continuous Improvements Fulfillment Regulation Six Sigma Engineering Windows Troubleshoot Technical Support Linux Operating Systems Production Environment Cloud Architecture Hardware Proxies Ipsec Checkpoint UTM Proxy Affiliate Microsoft Azure Firewalls Microsoft Bitlocker Encryption Tableau Monday MS Project Honey Book Business Intelligence Agile Waterfall
EXPERIENCE
FedEx Express
Senior Operations/Project Manager
(June 2015 to Present)
Advanced to this role to strategically direct operations in a 100,000 sq. ft. warehouse, which encompasses logistics, scheduling, budgeting, outside sales, auditing, productivity, performance, and safety.
Provide leadership to 12 managers, 15 frontline team leaders as well, who oversee 300 hourly employees. Additionally, place a sharp, consistent focus on identifying opportunities to optimize customer experience and reduce costs
Managing cross functional teams and stake holders.
Achieved 95% service level for small package secondary performance for 3 consecutive years.
Reduced and auto parts service failures by 25% by diagnosing the root cause of issues in collaboration with external customers.
Pioneered transformational initiatives to reduce service failures by 70%, by innovatively leveraging existing internal tools. Providing insight to data center, maintenance team, and AI teams.
Sort 300,000K+ packages per day by expanding infrastructure, maximizing available personnel, and equipment resource utilization through the development and implementation of daily, weekly, and monthly operational plans.
Controlled $2.1M annual budget and $12M+ inventory through productivity, safety, quality, and cost goal setting and achievement.
Increased early departures markets 6% in 2 years, by articulating productivity improvement strategy and defining the framework for implementation.
Slashed expenses 4% year over year by leading expert negotiations with vendors regarding inventory.
FedEx Express
Senior Operations Analyst Manager
(January 2000 to June 2015)
Selected for this role, to design and implement SharePoint site featuring custom reporting and web site management capabilities. Interfaced collaboratively with 3rd party vendors, Network Security, Business performance teams, and sales teams. Additionally, provided user training, troubleshooting, and operating systems support.
Instituted ITIL-based incident management process for time and attendance system.
Generated monthly operation planning and layout, reports, and conducted exception research and analysis
Created a people-centered, customer focused, and results-oriented environment.
Increase Service Level YTD by 13.24% over prior years.
Liaised with stakeholders, lawyers, auditors, tax advisers to ensure compliance and legal requirements.
Organized training classes for supervisors and hourly associates centered on Process Improvement and Critical Performance Metrics
FedEx Express
Manager Outbound Operations
(May 1997 to January 2000)
Developed operational and strategic plans to drive enterprise-wide improvements in service, quality, costs, and safety. Articulated KPIs and ensured employees understood the impact of their individual performance. Develop and share best practices across the shifts and network.
Captured $1.63M savings by leading negotiations with vendors.
Realigned operational procedures to raise productivity and reduce damage, which markedly reduced expenses.
Identified multi-phase methodology to drive productivity 8% in 2 years, which exceeds the corporate standard of 2% improvement annually.
Managed, organized, directed, and planned the activities of 40 employees including ramp agents, safety representatives, and auditors.
Reviewed operations, designing, documenting, and implementing strategies that improved shipping accuracy and productivity, including isolating operational inefficiencies, restructuring teams, maintained monthly, quarterly, and annual recurrences, training, and development for OSHA & DOT compliances. Responsible for the overall safety, quality and performance, and customer experience of the shift.
Carry out supervisory responsibilities following the organization’s policies and procedures.
Accountable for meeting and exceeding operational goals.
Manage, train, and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
FedEx Express Operations
Data Reporting Analyst
(June 1992 to May 1996)
Built performance and service reports and identify trends to present to senior leadership. Utilized MS Office Suite, Macros, SQL, VPN, SSL, Scripts. Visual Basic, and documenting findings. Participate in post-mortem investigation of security incidents and prepare incident reports documenting the findings.
Implemented user forms for reporting employee performance and production levels.
Designed sort and service data management for measuring performance.
Created, managed, and followed up on FedEx Systems change requests that are submitted for the development team
Researched, responded to, and monitored application support email accounts.
Researched, respond, and monitored Help Desk tickets that are assigned to the application support group
Created and published standard operating procedures for technical support issues.
Documented existing and new functional area process flows for USPS & FedEx
Set up new and modified existing user access for several applications
Created and published accurate management reports summarizing weekly support volumes
Monitored application alerts daily and work with the application development team to resolve alerts
Interacted with developers to understand and research customer/system issues
Analyzed business systems models and flows of data and developed improved automated IT solutions
Participated in system requirements, training, web development, business process design or technical documentation
Collaborated with system users, Engineers, Vendors and technical developers.
Participated in integration systems acceptance testing
Documented systems function and business process flows using use cases
Contributed expertise on existing systems and business processes to re-design teams
Facilitated workstation company computer resources and security awareness.
EDUCATION
Master of Information Technology, Specialty: Information Assurance & Safety (Cyber Security)
American Intercontinental University - 2018
Bachelor of Science, Business/Operations Management
University of Phoenix - 2016
LICENSES & CERTIFICATIONS
Project Management Professional ID2933932 2020
CompTIA Security+ COMP001021330367 2020
CompTIA Security Analyst+ COMP001021330367 2020
Six Sigma Green Belt 821-***-****
Covid_19 Contact Tracing John Hopkins University 2020
Microsoft Project 2013 Essentials LinkedIn 2017
Fred Kofman on Managing Conflict LinkedIn 2017
Experience In Exposure To Distribution Forecasting Customer Requirement Service Levels
Soft Skills: Ability To Motivate Team Oriented Accountable Ability To Set Goals Competitive Excellent Communication Skills Ability To Listen Vision Ability To Coach Staff Managing A Team Committed Deadline-Driven Written Communication Flexible Cisco
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