Lakes Community Service Coordinator

THEODORA (TINA)MCWILLIAMS

** ****** **. **********, ** 14504.

585-***-**** *******@*****.***

SUMMARY

As a dedicated and knowledgeable professional with experience in clinical operations leadership, I seek to bring my abilities to increase the effectiveness of your organization. I am a self-motivated individual with skills that balance management, clinical expertise, and communications to deliver productive results. CORE COMPETENCIES

Leading healthcare team members, prioritizing and delegating duties and monitoring work. Providing clinical supervision, ensuring highest standards of quality care for patients. Implementing process improvements to maximize productivity and patient care. Developing and implementing staff training and development, including orientation. Maintaining thorough and accurate documentation and recordkeeping for requirements. Ensuring compliance with all relevant policies, procedures, and official regulations. PROFESSIONAL EXPERIENCE

UNIVERSITY OF ROCHESTER-PCA

Clinical Operations Manger 2019 present

Focus VFC Program and staff education.

Educates and prepares staff on polices and procedures for the VFC program and NYSIIS, including training.

Participates in all VFC visits as a observer and consultant for staff.

Participates in the hiring process.

Communicates clearly and effectively with cohorts and community partners. QUAIL SUMMIT – CANANDAIGUA, NY

BSN, Wellness Director, 2018-2019

• Oversees management for assisted living facility.

• Direct RN’s, LPN’s, Med Tech’s, and RCA’s delegating duties and monitoring performance.

• Conducts QA, performance reviews including employee counseling.

• Conducts resident assessments for injury or illness prior to disposition.

• Participates in both the hiring and termination process.

• Communicates clearly and effectively in person as well as via phone and email.

• Maintains thorough and accurate documentation and records.

• Participates in case mmagement.

• Was a participant in planning the 2018 Western Regional Immunization Conference. NEW WAVE PEOPLE, INC — Princeton, NJ

BSN, 2013 – 2018

Serve as contract employee for the NYSDOH-VFC program effectively. Liaised with multiple medical and healthcare office management staff. Collaborated on regulatory issues related to the VFC program to ensure compliance. Communicated clearly and effectively in person as well as via phone and email. Organized and coordinated education programs and visits for providers. Maintained thorough and accurate documentation and records. Compiled and provided NYSIIS, storage, handling, and school immunization material.o FEMA completed 100,700 and 800.

THEODORA (TINA) MCWILLIAMS Phone: 585-***-**** Page 2 ELM MANOR NURSING HOME — Canandaigua, NY

BSN / In-Service Coordinator and Nursing Supervisor, 2010 – 2013 Planned and coordinated orientation for new and continuing employees. Established effective continuing education material for the nursing staff. Directed continuing education and documentation including CAN certifications. Maintained up-to-date spreadsheet for annual training successfully. Contributed to client meetings as nursing representative effectively. Contributed to writing and documenting IA reports, line reports, and performance reviews. Completed QA/QI documentation according to requirements and standards. Arranged fire and CPR trainings, lift safety, OSHA, and abuse trainings. Conducted injury and illness assessments for patients and employees before disposition. FLDDSO — Canandaigua, NY

BSN, 1993 – 1995

Oversaw management for a high-level medical home according to policy. Directed RNs, LPN, and CNAs, delegating duties and monitoring performance. Provided exceptional care for challenging adult clients with disabilities. Generated detailed reports for unexpected deaths, patient abuse, and equipment needs. Conducted QA and performance review for healthcare staff according to needs. Monitored entries for medications and monthly healthcare notations. Conducted client assessments for any illness prior to emergency and MD ACTIVITIES

Member, Lean NY: QI-IN Process Project through Lean NY Nurse Planner, Adult Western Region Immunization Conference, 2016 LICENSING

NYS RN License 301168

AWARDS

Sigma Theta Tau International – 474 Upsilon Upsilon Chapter, 2008 Alpha Beta Gamma, 2004

Phi Theta Kappa, 2004

Greater Canandaigua Chamber of Commerce Green Cross for Safety / Citation for Outstanding Service to the Community, 1994

EDUCATION

GRADUATE COURSEWORK IN MANAGEMENT AND BUSINESS

Keuka College, Keuka Park, NY, 2006 – 2008

POST BSN – BUSINESS AND ACCOUNTING

Finger Lakes Community College, Canandaigua, NY, 2003 – 2006 B.S. IN NURSING

Keuka College, Keuka Park, NY, 1977

REFERENCES

Available upon request.

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